I understand this is for travel within U.S. airports, but it’s annoying that the app doesn’t work overseas. Luckily we have a VPN service because we live overseas, but if you’re trying to login anywhere else and you don’t have a VPN, or you don’t immediately think to use it, good luck figuring out what you’re doing wrong. I simply wanted yo manage my account and update some things for my wife before her return trip from the States to Europe. I ended up spending 30 min resetting my password, deleting and redownloading the app, and googling every possible solution. I could login online, but not on the app. It would give me a general error message about my credentials, but It would’ve been more helpful to say that these services aren’t available in my region so I knew why my freshly updated login information wasn’t working. It finally clicked that I should try my VPN. It worked, and seems like such a simple no-brainer fix, but turning on your VPN isn’t always your first thought, and having to go through all that still got me worked up. After all that, I realized that I can’t even do anything for my wife, because she needs her own login for the service that I pay for and manage on her own app on her own phone. Why bother when I have TSA Pre-check that is so much simpler, and so much faster.
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Atul Nagpal A
Havealouk
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