Fraud
Fraud, took my passport, verified my Id, gave me LinkedIn id badge and revoked a few months later. No customer service available. Their bot won’t help me.
Useless AND mean
Customer service is mean, useless and apathetic.
If you’re not able to support your association with LinkedIn then just don’t. Being mean and disrespectful is not helping anyone.
Also, you should consider teaching your employees at the customer care to understand how LinkedIn works for them to help.
If you’re not able to support your association with LinkedIn then just don’t. Being mean and disrespectful is not helping anyone.
Also, you should consider teaching your employees at the customer care to understand how LinkedIn works for them to help.
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Response from developer
Hi! We are happy to look into this further. When you have a moment, please email CSLeadership@clearme.com. Thank you!
Unhelpful app doesn’t work while traveling abroad
I understand this is for travel within U.S. airports, but it’s annoying that the app doesn’t work overseas. Luckily we have a VPN service because we live overseas, but if you’re trying to login anywhere else and you don’t have a VPN, or you don’t immediately think to use it, good luck figuring out what you’re doing wrong. I simply wanted yo manage my account and update some things for my wife before her return trip from the States to Europe. I ended up spending 30 min resetting my password, deleting and redownloading the app, and googling every possible solution. I could login online, but not on the app. It would give me a general error message about my credentials, but It would’ve been more helpful to say that these services aren’t available in my region so I knew why my freshly updated login information wasn’t working. It finally clicked that I should try my VPN. It worked, and seems like such a simple no-brainer fix, but turning on your VPN isn’t always your first thought, and having to go through all that still got me worked up. After all that, I realized that I can’t even do anything for my wife, because she needs her own login for the service that I pay for and manage on her own app on her own phone. Why bother when I have TSA Pre-check that is so much simpler, and so much faster.
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Response from developer
Hi there! Our Member Services team is always happy to help in the event that you are unable to access your account online or within the app. Reach our Member Services Team by phone at 855-CLEARME (855-253-2763) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time. You can also email us at memberservices@clearme.com! Thank you!
Unable to verify
I have no idea why you need a phone number with one of Rogers, Bell, or Telus to proceed with this app. Sounds like CLEAR isn’t actually doing any verification if they rely on the phone carrier for this.
Abysmal Customer Value
CLEAR is an abysmal service with abysmal customer service. For weeks I tried to get verified via LinkedIn. There is no support through linkedin to handle problems that arise. And when you call CLEAR they are incompetent at basic levels of customer service. Even when you escalate issues through their system, the more qualified person calls back days and days after they said they would... And than they have no notes on what the issue was that was escalated and apparently can't even tell the date of the original customer service call. It blows my mind how this company has the credibility to be trusted for something as important as verification when they clearly don't value anything about the people they are verifying.
And don’t believe their replies. You can email them all you want but the best part of their customer service is the replies to their reviews. Everything after that is abysmal. From AI chat bots that won’t escalate your issue to a human (or even be clear that it’s not human) to customer service agents that seem to know less about the service than the customer does… the replies to bad reviews is just cosmetics to make readers think they are responsive.
And don’t believe their replies. You can email them all you want but the best part of their customer service is the replies to their reviews. Everything after that is abysmal. From AI chat bots that won’t escalate your issue to a human (or even be clear that it’s not human) to customer service agents that seem to know less about the service than the customer does… the replies to bad reviews is just cosmetics to make readers think they are responsive.
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Response from developer
Hi Aaron! We are happy to look into this for you, but we require more information in order to assist you. When you have a moment, please email CSLeadership@clearme.com. Our team will promptly look into this for you!
They charge you even if they can’t help you
THEY CHARGED ME $189 EVEN THOUGH THEY DIDN’T DO ANYTHING!!!! I was at the Sacramento airport and my boss said to sign up for the CLEAR Pass. The girl who told me to put in my email address and info walked off, the other employee Andres jumped in to help me because there was a problem and this girl comes back and has a meltdown that her customer is being stolen… he assured her that wasn’t happening but that she walked off to get another customer when she thought I was going to be able to sign up super easy… it was anything but… and I never got signed up but they had me go back on the shuttle to the entrance and the CLEAR colleague there asked for my birth certificate. What?!!! Yah. I take my birth certificate to all tradeshows and symposiums I go to!!!
He couldn’t help me and said I could return to any airport at another time with my birth certificate and they could set up my account… but THEY CHARGED MY CARD $189 and I have nothing but a defect in my account.
$#i+ service
He couldn’t help me and said I could return to any airport at another time with my birth certificate and they could set up my account… but THEY CHARGED MY CARD $189 and I have nothing but a defect in my account.
$#i+ service
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Response from developer
Hi! We would like to collect more information. When you have a moment, please reach out to CSLeadership@clearme.com! Thank you!
Horrible
They can’t figure out my account
Response from developer
Hi there! We are happy to investigate further, but we need more information! Can you please email CSleadership@clearme.com when you have a moment? Thank you!
Doesn’t work for Canadian ID!
The app doesn’t accept Canadian ID
Response from developer
Hi! We would be happy to help, but require further information in order to assist you. Please email memberservices@clearme.com when you have a moment! Thank you!
Clear experience has deteriorated to point of useless
I used to love Clear. Since up
5 years ago I have been a subscriber and I used to use it everywhere it was available when I travelled.
Now, I go through TSA Pre instead of Clear almost every trip the past year. The reasons are several. 1. At LAX it’s often now faster to just go through TSA Pre. 2. At least the past half dozen times I tried to use here there is this new ID update verification. And every time it has failed, with the agent at security fussing around trying to fix it, and can never fix it, which has added 10 minutes of delay while I repeatedly explain that nobody at Clear has ever been able to fix it. It’s some profile name vs name on ID mismatch. Fixing it in profile has never fixed it and like I said the fussing around by agents in person has been useless. The last time I tried I got so frustrated I turned around walked back and went through TSA Pre. So I just gave up even trying to use Clear anymore. And since the membership fees have gone up, I won’t renew again. Somehow Clear has really dropped the ball when they had a really great thing going.
5 years ago I have been a subscriber and I used to use it everywhere it was available when I travelled.
Now, I go through TSA Pre instead of Clear almost every trip the past year. The reasons are several. 1. At LAX it’s often now faster to just go through TSA Pre. 2. At least the past half dozen times I tried to use here there is this new ID update verification. And every time it has failed, with the agent at security fussing around trying to fix it, and can never fix it, which has added 10 minutes of delay while I repeatedly explain that nobody at Clear has ever been able to fix it. It’s some profile name vs name on ID mismatch. Fixing it in profile has never fixed it and like I said the fussing around by agents in person has been useless. The last time I tried I got so frustrated I turned around walked back and went through TSA Pre. So I just gave up even trying to use Clear anymore. And since the membership fees have gone up, I won’t renew again. Somehow Clear has really dropped the ball when they had a really great thing going.
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Response from developer
Hi! We would like to connect further regarding your feedback! When you have a moment, can you please reach out to our team at CSLeadership@clearme.com? Thank you!
POS
Doesn’t work!
Response from developer
Hi there! We'd love to assist, but we require further details! Please reach out to us at CSLeadership@clearme.com so that we can look into this further!
