Leave a Review BART (Official)
Payments through the app
I like the convenience of paying on the app. I think they did an upgrade as one day I was paying for my parking while on the train and I was too close to MacArthur station that doesn’t have parking and it charged me for that station. They were able to fix it after I complained and it seems like now they don’t list by station, as long as you have your license plate that’s what it’s gonna go by not what station it’s at so if I were to park at a different station, I still would be charged from the app no matter what station. I just hope this is true cause I haven’t try it.Show lessjellis50
Developer Response
We still list by station but the app does use location services when it is enabled on your phone to suggest the closet station. We are working on an upgrade to allow people to select favorite stations instead of relying on location.Great, but lacking a few key features.
This app is amazing. There is a few changes I would make to the trip planner to improve it.
I would start by adding in the option to be able to filter out specific transit agencies from plans (based upon cost effectiveness, personal preferences and/or shortest travel times).
Then, I would also add in the route list and length to each segment of a journey (like Google does) because it helps riders make sure they won’t miss their stop (especially during their first trip on that route).
And finally, I would eventually add in the ability to make the trip planner save the directions in the “notes” section of the calendar event you’re adding instead of adding everything to the title of the event, because that doesn’t actually help if you need to refer back to it for help while you’re between stations (like San Bruno to South San Francisco) and have no internet.
Make these changes for the future, and I’d use this app instead of Google for all of my BART based Transit trips!Show lessPatDiddy88
Bart is confusing
As a visitor, I found Bart a combination of confusing, broken, and expensive. The transit card purchased at the airport doesn’t work elsewhere, which is not communicated anywhere. The card dispensing machines are mostly broken. Our visa credit cards didn’t work. We could only purchase 5 cards on our ATM cards but have a party of 6. There are so many trifle modes that I cannot navigate how to get around.
The clipper app requires that I provide my phone number and address. Why is that needed to ride a bus? What an unnecessary intrusion.
I’ve travelled a lot, and this was a relatively stressful and difficult transit experience.Show lessMike_B_1977