Favourite Airline!
Over the years when calling for assistance, a recorded message will tell you your anticipated wait time and immediately offer to call you back in the stated time frame.
Without fail, the call comes and your connected to a friendly, helpful agent who identifies themselves and provides the answers you need.
Oh how I enjoy hearing “Hi, this is Linda in Boise,….”
An immediate personal connection with someone who cares , INVALUABLE in my opinion.
G. M. Gabelhouse