Leave a Review Alaska Airlines
Abrasive Alaska air employee
And Alaska Airlines employee by the name of Ashley approached me as I was boarding the plane to fly to Fairbanks. In a confrontational way she told me that I was not going to get onto the flight with a measuring stick, called a rod in the construction industry. This survey Rod is somewhat fragile, I have carried on all of my other flights and it fits into an overhead bin. She told me that It would need to be checked as baggage. I explained that it does fit into an overhead bin and if she wanted to take responsibility for any damage that might occur to it she was welcome to check it in as baggage. I attempted to pass it to her. She was not willing to receive it. I set it down on the seat and it fell down on the seat in front of her. At that point, she proclaimed I through it at her, which was a lie. At that point, I felt like she was trying to provoke me into an argument that I was not going to entertain. Than another Alaska Airlines employee approached us and gave me a tag to put on the stick. when I approached the plane at the end of the gateway, the flight attendant that greeted me asked if she could put it in a overhead bin. I accepted her offer. The flight attendants and other Alaska Airlines staff were polite, respectful, and professional. Except Ashley, who may have been having a bad day and simply taking Out out on me, a customer. I honestly felt like she was trying to provoke me with her abrasive attitude.Show less1christopherlee
Disappointed (update)
Heidi from Customer Service you are a life saver!
Alaska has been one of my favorite airlines for many years. Recently, I had two one way trips booked. There was a glitch on the app and when I looked the night before at the flight time for the first flight it was really showing the time for the second flight but had the correct airports for the first flight. So we missed our first flight. I even showed my partner the glitch and apologized as I felt partially responsible for the mistake. I just feel sick because I had known the flight was earlier in the morning, but saw the glitch and thought “Oh! I must’ve gotten it mixed up”. Got it in my head that our flight was at 1 pm. We purchased the saver fares and with no insurance as we booked these flights only a few days prior with no intention of having anything come up. There is a flight, same price, in a couple hours with 4-6 open seats. But because we purchased Saver seats we are told that there’s is nothing they can do. So enjoy taking our $700 for absolutely nothing in return. I hope you think it’s worth losing a customer that would generate thousands over the course of a lifetime. Southwest Airlines would NEVER they have a heart and Alaska’s is ice cold.Show lessChadleladle
Check in madness
Alaska has been my preferred airline for many years. Now I’m rethinking it all. After a really hard debacle over my ticket being improperly cancelled by error and then having to redo the entire thing, I had to wait at LAX to check in to the later flight.
Okay…but there are ZERO seats and I needed one. I was told all seats were removed because of homeless people coming in! So you decide to punish your customers, especially elderly, as the solution. Additionally, the fact that you have eliminated all check in kiosks is ridiculous - long lines, angry people and overwhelmed agents. Dozens of bag kiosk check ins empty, long lines for checking in with only a couple agents and no kiosks (that would have taken 5 minutes instead of frustration), crowds and tense anxiety about making it to the gate in time.
Finally, it took us nearly 40 minutes to get from the airport entrance to the drop off Alaska terminal!!! It’s a 5 minute drive through - 10 at most — or should be. LAX is the absolute worst, worst airport in the world, and I’ve travelled all over it.Show lessare you kidding!!!!??