Technological issues
Response from developer
Dear valued user, Thank you for your feedback regarding your recent experience with our customer service team. We apologize for any inconvenience caused by the delay in response to your inquiry. We would like to take this opportunity to look into the matter further and provide you with the assistance you need. Could you please provide us with your email address so that we can reach out to you and resolve the issue at the earliest? We appreciate your patience and understanding in this matter and we look forward to hearing from you soon.
Please help!
It's a good app but
Won’t have sound after several uses
Response from developer
Hi, Thank you for taking the time to provide feedback on our app. We're sorry to hear that you're experiencing an issue with the "voice" sound. We’re here to help you. Please feel free to reach out to us at support@avazapp.com with any additional information or questions. We value your feedback and will work to ensure a better experience in future updates. Best regards, Team Avaz
Nice layout, no sound
Please make more accessible for smaller hands
Response from developer
Hi, thank you for the feedback. For Avaz versions earlier than version 4.0, the page had a vertical scroll (top to bottom). However for the later versions, (from 4.0 and above), the vocabulary is changed to Avaz Pragmatic vocabulary which is supported by a horizontal scroll (left to right), to aid the natural and intuitive scanning of words from left to right. We will consider this feedback for sure. Thanks again!
Stopped working
Response from developer
Thank you for your feedback! We're glad you liked the look and ease of use. Regarding the issue with the app not speaking, could you please check if the validity has ended? If so, renewing the app should fix the problem. If not, please reach out to support@avazapp.com for additional support. Our team is always ready to assist you.
where did the voice go what hel p
Response from developer
Thank you for reaching out. We're sorry to hear that you're experiencing issues with the app. Please note that access to audio and symbols may stop functioning when the validity of the app has ended. If that's not the case, please reach out to us on support@avazapp.com for further assistance. Our team is always ready to help resolve any issues you may be facing.
Voice Stops Working?
Response from developer
Thank you for your positive feedback! We're glad to hear that the app is helping you. Regarding the issue with having to delete and redownload the app for the speech option to become available again, could you please reach out to us at support@avazapp.com with more information about the problem? Our support team will be happy to assist you and find a solution for you.
Will not play sound no matter what i do
Response from developer
We're sorry to hear that you had a negative experience with the app. Our team takes all feedback seriously, and we would like to help resolve the issues you're facing. Could you please provide more details about the problems you're encountering with the app, such as difficulty retaining settings and difficulty playing sound? Please send an email to support@avazapp.com with your concerns, and we will assist you in finding a solution. Thank you.