Card info stole
Response from developer
We are not sure how can you guaranteedly say your card information was stolen from our platform. We would would really appreciate if you can show us the proof so we will rectify any security flaws in our platform and also compensate you for any loss you might have incurred. We take security of our data and as well as our customer data very seriously. We serve thousands of customers and we have built many platforms prior to this that are used by millions of users and we never had any such security complaints with the systems we built. We built our platform with security in mind from the day one. Every feature we add goes through complete security audit before we release it to customers. Security and Quality are not after thoughts in our platform. In fact we don't even store your credit card information in our platform. Your credit card information is stored in a secure payment vault outside our platform, even if someone were to hack into our system they won't be able to get your credit card information. We never share your credit card information with the restaurant where you placed the order. We never sell any of your data to anyone. Can you please share any evidence you have to prove that your card information is stolen from our system, we are very curious to understand the problem. Please send any relevant information you have about this issue to support@joyousapp.com. Looking forward to hear from you.
Poor service
Response from developer
We have responded to your email with details of the every order you have placed in our platform. We have shown in our response you got a discount on every single order that you have placed. I hope you are satisfied with our response. If not please do send an email to support@joyousapp.com and we will take care of your concern.
Fair Prices and Personalized Discounts
Response from developer
Thank you so much for your words of appreciation. Delivering joy to our customers is our mission. We are glad that you have noticed that we don't inflate the prices and add junk fees like other delivery platforms. We are very delighted to hear that you like our personalized discounts. We appreciate your honest review and we are looking forward to serve you.
Great for local favorites
Response from developer
Thank you for your words of appreciation.
Great idea
But it’s a great idea to have a local restaurant delivery service for people who are ordering for a group so no reason not to use Joyous if you’re in that situation.
Response from developer
We are very sorry that you couldn't use our service due to minimum delivery order was high for your needs. Based on your feedback now we have lowered our delivery minimum. Hope you can use our service next time. We appreciate your feedback.
Seasoned user giving a thumbs up!!
From someone like me who has been using this app for the longest time, this review might be coming a bit too late but nevertheless hoping it helps the credibility!
Response from developer
We appreciate your loyalty and this positive feedback. Words of encouragement from satisfied customers like you motivates us even more to work hard to deliver joy to our customers. Thank you.
Local, Indy restaurants, not chains
The discounts are also pretty dang nice!
Response from developer
Thank you so much for this positive review. We are very glad you like our mission to work only with local restaurants NOT corporate owned restaurants. We are glad to hear that you like our unique innovation of forever discounts. We are looking forward to serve you.
Daily spin
Response from developer
Thank you for your words of encouragement with this review. We are very glad to hear that you like our recent feature of "Daily Chance". As you mentioned we don't inflate prices and add junk fees. In fact our delivery prices starts with just $1.99, which is one of the lowest compared to all other delivery platforms.
BEWARE of fraud!
Response from developer
We would like to clarify that this order was placed end of February when there was an unexpected snow storm in the Portland area. It was very difficult to deliver due to icy conditions, most of our drivers were not available hence we sent the order to a third party for delivery. We never got any communication from this customer. We only learnt his order was not delivered only when we saw this review here. As soon as we saw the review, we did contact the customer and explained what happened. We also refunded all the fees we collected including the tips. We called the customer several times to verify he got his fees refunded back to his account and he confirmed the receipt of the same. Again we are extremely sorry that we didn't deliver your order due to inclement weather but this is more of an exception in our service due to weather which is beyond our control.
