The concept is awesome- the customization options and output are wonderful, the design library, quick processing time, tracking info, and affordable cost are all positives. Everything else has me frustrated. Once you have addresses in your address book you can still change the name during your order, and it shows correctly in the preview. After ordering, it reverts back to how it is in the address book, and there’s no way to resolve this. (IE when my kids want to send something to their dad/my ex, and we want their names on it instead of mine.) There is NO support. I contacted through the app, and by email, and through instagram. No response. By far my biggest frustration. There is a ton of room for improvement in the app, it’s clunky and too many little things to list but they add up for a frustrating experience. IE, on many screens there’s no Back button so you have to close out of the app completely and start from Home Screen. Can’t rotate photos. Can’t move text. Handwriting places in different spots in preview vs draft - not clear where it prints. Can’t send a standard open on the right card, the “perfect pair” opens on the left (I get when you’re trying to upsell accordions but when your platform is subscription-based, why??), a lot of the features are way harder to navigate on a phone vs a tablet… there’s a lot more - none of them are huge deal breakers but like I said, they all add up!
Developer Response
Thank you for this feedback. We are working on lots of improvements that address some of the points. Specifically, we’re working on a classic folding card, moveable text and fixing the name change bug! We’re so sorry about that last one. Handwriting shouldn’t be moving between card builder and drafts. If that keeps happening, please email us and we’ll investigate. Hi@feltapp.com
Also, anytime you have an issue with an order you can contact us from the email above or from the help button in the order page in Past Orders.I love the app and have made several special cards for friends and family, using my own photos, Felt designs, my own designs, and my own handwritten notes. I love how quickly they are sent without needing to leave the house, find postage, address the envelope, etc. They're way more special than a store bought card. I recently sent a customized card to a parent in another state who lives in a somewhat remote area. When I sent my card, I found out that the PO Box given to Felt would not be delivered by FedEx that I had paid extras for so that the card wood arrive on time. I contacted Felt customer service and explained this to them the next morning after ordering the card. They immediately went out of their way to find a different carrier to deliver the card to the PO box I had provided. I thought I would need to pay extra postage to reorder the card correctly and they exceeded my expectations by delivering the card the next day through the new carrier, with plenty of time to arrive on time for her birthday. I'm going to use this app more regularly. Excellent.