VideoShow AI Video Editor User Reviews

Reviews Summary

Top reviews

Updates made this app worse

Updates made this app hardly useful. Especially sorting photos or videos and preview of the video doesn't show the correct canvas of the video.
It is very hard to sort photos or videos in timeline mode. Give an option to sort photos easily. This is very painful and wastes lots of time. Developers add an easy feature for sorting. I don't think you fix this issue to better for me to initiate a refund in apple report.
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Response from developer

Hello, I'm sorry for the inconvenience. We will refer to your feedback to improve our application and bring you a better experience!

I don’t completely like this app.

So, the app it’s not the worst, but I’ve been having an inconvenient using it in my iPhone, like I can’t edit the music I use in my videos, because the app jut muted my song and won’t let me see my video with any music. I don’t know if it’s a bug or something, I’ve already updated my app and even my cellphone , so I will uninstall it. Thanks for the service but this app doesn’t work for me now, maybe in another time I will install it again.
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App glitches and shuts down

Very easy app to use however, app glitches and shuts down while editing a video. Sometimes after opening the app I don’t even get to the spot in my video that I want to edit before the app glitches and shuts down. And when it doesn’t glitch and shut down sometimes, quite often I am only able to edit one small thing at a time save it and then edit one more thing or two then have to download video to my phone and then upload it again to the video app to do another edit. Very annoying. Specially considering it is a app I am paying for.
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App crashing constantly

I’ve used this app for nearly 8 years. No problems until now. First my videos that are going added are stretched. I have to scroll thru each added clip to fix the screen. Second the app is crashing while viewing, saving and reviewing my added clips. I’ve paid for this service for years without a hitch. One of my creations from here went viral. But now I’m going to have to use another app until someone fixes these bugs.
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DOES NOT WORK AND NO WAY TO CONTACT FOR HELP

This app initially worked okay. I tried to edit a video for work and it distorted the video. It also made the videos go black, the videos wouldn’t play. It was so frustrating. What is worse is you can’t even contact customer service!!!!!!!! I really need a refund. This is so unfair, feels like such a SCAM.
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Response from developer

Hello, sorry for the inconvenience. In order to better solve your problem, can you tell us the problem you are encountering in detail? To bring you a better experience, we will improve our app according to your feedback.

Ok

Excellent app

Only Apple Music available. Need Spotify please!! Music conversion is really complicated😡

Spotify has been big for a while now. Why is it left out?
It’s been impossible for me to convert music from YouTube and use it on this app. So difficult I swear! This makes the app kind of useless to me. I don’t think I’ll be renewing my membership next month man.

Response from developer

Sorry for the inconvenience. If you are a member dropped, please confirm that the Apple ID on your mobile phone is the same as when you purchased it. Please click "Restore Purchase" in the upper right corner of the VIP page. After verifying the correct Apple ID, you can restore your membership rights .

Charged extra money

I was supposed to get a free trial but instead got charged for a yearly subscription and no one answers the customer service text

Response from developer

Hello, Software VIP provides you with a three-day free trial period. According to Apple's in-app payment rules, when you start a "free trial", you agree to automatically renew as a VIP member after the free trial expires. This subscription will automatically renew if not cancelled at least 24 hours before the end of the VIP subscription period. You can follow this method to cancel the subscription, click App Store - Apple ID in the upper right corner - Manage Subscription

Stopped exporting my finished videos.

I use iPad Pro 11. It’s version is 15.5. I have the most current version of VideoShow, 5.9.9. Last week, it stopped allowing me to export finished videos. All I get is a partial screen, and NOTHING on the export screen works. I’ve went through the online customer service several times. Your customer service is horrible, don’t actually get help from a person. I paid for VIP, and can’t use the app now. Also, I am constantly having to restore my VIP status. That needs fixed too. I would have rated you 5 stars, but until you actually remedy these issues, 2 stars is all you get. HORRIBLE CUSTOMER SERVICE!
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My Video with muted clips are unmuting!

I’ve had this app for over 3 years. 2 of those I purchased the VIP its Been great 👍🏽
HOWEVER… today and before recently, I have uploaded several video clips , muted them. Then dubbed over them music and you can hear in between each clip. A sound, or , like today several clips I muted after downloading had sound restored to them 😞
What happened? Is anyone else having their muted video clips UNMUTING after downloading the project? SO FRUSTRATING! Also could you please address the ( quipping) sound in between each clip that is been muted. It’s not seamless. Thank You
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