Verification
Response from developer
Thank you for your feedback. The issue you are encountering is not directly related to the mobile app, but to the overarching online banking system. Our data processor works to exceed the current security standards and regulations in place for banking institutions in the United States. This means that you may encounter online banking verification processes you would not encounter with other web sites or online merchants who are not held to the highest operational or security standards. We encountered the issue you are experiencing through both the mobile app and from computer web browsers during our test period for the new online banking system; however we only encountered the “human test” screens for some very limited network configuration and use situations. Our data processor indicates that when online banking traffic comes from certain IP addresses, their security systems may require a human test to ensure that the activity coming into the online banking system isn’t being generated by a bot, an unauthorized automated system, or by some threat actor, like a fraudster. Our data processor indicates that the “human test” screen will appear for most of our users if they are accessing the Internet through certain VPN gateways or from certain personal firewall products. The easiest test you can conduct is to temporarily stand down all VPNs, personal firewalls, and security products and use online banking or mobile banking without those services present. In most situations, the issue will go away. When you stand up the VPN, personal firewall, or security product the issue may present itself again. Generally speaking this would indicate that the substitute IP address the VPN or firewall is presenting for you over the Internet is on a “black list” of potentially compromised IP addresses which may be harboring bot activity, or fraudsters. You will need to consult with the maker of your VPN, firewall, or security product to locate the configuration changes necessary to avoid this issue. If the provider of those products isn’t able to provide sufficient direction, we would then recommend consulting with a local brick and mortar technical services business. Should you seek out support from a technician, we would be happy to take their call and consult with them about this issue.
