Leave a Review Alert for Embrace watch
Customer service is slow
I’ve been using embrace for almost a year now, I switched to the standard plan and now I’m not able to connect to the app. It constantly signs me out and when I try to sign back in it give me trouble there also. It doesn’t show up when I try to connect to the bluetooth and I’ve reached out to customer service by email more times than I can count and still getting NOTHING. The service needs to be improved, you’re not dealing with a toy error. Epilepsy is real and what’s the use of paying for a service I can’t use nor get the proper help for. It’s suppose to inform caregivers of a seizure to get you help, how can it be done if it can’t be connected and customer service by phone and email takes days to get back to you.Show lessQuita Neeta
Developer Response
Hello, thank you for providing your feedback. We'll ensure that all your comments are shared internally for consideration in future enhancements to our products and services. In the meantime, could you kindly reach out to us again at support@empatica.com and provide us with your phone number? We'll be sure to call you and work on a solution. Thank you!Hate wearing it, but I gotta
It works incredibly well in rest mode, sometimes I will be drying my hands too fast and it will go off. Very fun.
My biggest complaint is that sometimes I dont get the prompt to cancel the alert, so I get an immediate phone call from my parents because I cannot stop it. It's incredibly inconvient to me and terrifying for my parents. I don't know if it is just me or the app, but I need it to not do that.Show lessBagelbit
Developer Response
Hello, thank you for sharing your feedback. When Embrace detects a possible seizure, it will vibrate and show a spinning red light. Then, the Alert App starts a 15-second countdown, in case the user needs to cancel the alert. To investigate why you did not receive the 15-second countdown, can you please kindly write to us at support@empatica.com? We will be happy to help. Thank you!No updates for 3 years...
Disappointing given the necessity of an app like this for some people.
Memory synchronization bugs (300MB+ data not being uploaded on an up to date iphone 15 pro) that requires full app deletion monthly. Support is polite but helpful. Feels like an orphaned product at this point. Also hardware needs a refresh and bluetooth 5.x to increase usable range.Show lessDr. Quiet
Developer Response
Hello, thanks for sharing your feedback with us. We will make sure to pass all of your comments on internally so that they can be taken into account for future improvements to our products and services. In the meantime, can you please contact us again at support@empatica.com with a short summary of the issues you've encountered? This way we can promptly assist you in fixing them. Thank you!