Leave a Review Tydom
Useful app.
It can be tricky to set up but the app does what it is supposed to do. Remember your password!Timradio
poor
totally frustrated trying to connect this app to fisher heaters. The app needs a lot of work to make it user friendly - much of the choices are in french for room settings - if i ever get as far as that - no success as yet!!!Extre mly Annoyed!!!
Developer Response
We are so sorry to hear that you have been having trouble with the TYDOM app. From your description it sounds as if you’re in the demo mode, which is a preset mode to showcase the application. Please contact us on 0207 660 2919 or technical.info@deltadore.com and we will be more than happy to assist in getting your heaters up to full functionality.Very good
I have 6 thermostats in 6 zones in a large house. The app was easy to setup, easy to programme the whole system. I would highly recommend this app and equipment to anyone who is thinking about home automation. I have just ordered lighting modules now to control the lighting. Will update the review if nessasarry.Show lessHongu123
Developer Response
Thank you very much for your high rating and if ever you have any queries please do let us know on 0207 660 2919 or technical.info@deltadore.comHistory
The history is still not working on the app says you are working on it for last year but it was working on old app☹️tedwest1
Developer Response
Since your comment we have had many updates and functionality improvements. We hope that you’ve found it helpful and that the histories have been restored. If you do have any queries please do contact us on 0207 660 2919 or technical.info@deltadore.com. We’d appreciate you updating your rating if you’re satisfied with the improvements.Broken
What was a reasonably good app in need of minor improvements has now been totally ruined by this update to an all new version. Logging in is a pain, devices show up in random groups, favourites has disappeared completely, the state of devices is sometimes wrong.
My whole wide ranging and very expensive setup is now totally useless.
How can a professional company release such a bug ridden app. Oh yes, and it updates the base so there’s no going back.Show lessPhil Hyde
Developer Response
Mr Hyde, We are sorry to hear about the issues that you are experiencing. Please could you contact us on 020 7660 2919 or email technical.info@deltadore.com. We will support you in resolving any issues and ensure your connected home is brought back to full functionality ASAP.Excellent product.
I have been using this to control both my lights and heating for over a year now and I can say it’s faultless. The Delta Dore products can be a little expensive but work has they should. I have no hesitation when recommending this product.Eric (Sportster 1200)
Developer Response
Dear Eric, since your comment we’ve updated the app and made many functionality improvements. We’d love to hear any feedback and if you have any queries please do contact us on 0207 660 2919 or technical.info@deltadore.comGood app when trained how to use it
We had the security system provided by Smart Home Security and they provided thorough training on the app. Works well.uknsr
Developer Response
Thank you very much for your positive rating. We are constantly improving the app and making it easier to use and understand. If you have any queries please contact us on 0207 660 2919 or technical.info@deltadore.comHeating programming doesn't work
This app is meant to enable you to easily adjust your heating thermostat but frankly it doesn't, not easily anyway. Yes ultimately you can log in and some how eventually you'll adjust the temperature but only after spending an eternity working through the programming set up. Along the way you'll get hit by numerous messages such as the name of the heating assignment you are trying to adjust already exists... no it doesn't. Top tip here is to exit all the way out of programming and then dive all the way back in again, usually that solves that problem. Other problems include managing to adjust a time and temperature for one day and more often than not it will apply it to all days, sometimes this is useful, sometimes it's definitely not. And a new one that I've just discovered, log in, try to delete one occurrence for one day and it let me do it. Tried to delete a similarly named occurrence for the next day and it put the old one back from the previous day! Essentially, what should be a simple one minute process to adjust your heating programming for say a holiday or change of season, invariably ends up being a 30 minute job. I find myself longing for the day where I just switch off the boiler when I leave the house and switch it back on again when I get home!Show lessZaitsev
Developer Response
Zaitsev, We are sorry that you have found the application difficult to use. We have recently updated the application, including an overhaul of the programming which will hopefully address the issues that you have come up against. Please find a link to the new app guide (https://www.deltadore.co.uk/tydom-app/instructions-for-use). if you have any further questions or need any additional assistance then please feel free to contact us on 020 7660 2919 or email technical.info@deltadore.com .
