Fix sign up issues please
Restart app and it now asks me for mobile and then enter code. Great. Then asks for Email. Ok. Then asks for name, email and mobile. Whaaat? You just asked for those details and you’re asking again.
So I enter details, and app breaks again and new mobile code issued but can’t enter it.
Sounds like the developers need to re-evaluate the sign-up process and streamline/fix the issues. Spoke to two other people at church who have given up on the app as they can’t get it working.
Response from developer
Thank you for letting us know about this issue and we apologise for the difficulties you've experienced. We are working on improving the login process to avoid this, so it should be resolved in the next update. Please contact eGiving@myadventist.org and we can assist prior to the release.
Doni
Response from developer
We're sorry to hear you aren't having a good experience with the eGiving app. If this is still an issue, please email eGiving@myadventist.org and we will be in contact to assist.
Error something wrong try again later
Response from developer
We're sorry to hear you haven't been able to sign up to the eGiving app. If this is still an issue, please email eGiving@myadventist.org and we will be in contact to assist.
Loopy
eGiving easiest way to give
Proverbs 3:9 FBV
Unbelievably frustrated
I have had to change my password multiple times and the app still says I need to log in with my mobile. However, when I try, I receive an error message that the app is incompatible with multi factor authentication.
The support team has been wholly unhelpful and at this point I am at my wits’ end.
I am incredibly disappointed and unbelievably frustrated; this was supposed to make it easier for me to return tithes and offerings but it has caused me nothing but problems.
Response from developer
We're sorry to hear you aren't having a good experience with the eGiving app and support. We would love to resolve the login issues you are experiencing, so please email eGiving@myadventist.org and we will do better to assist you. Also, the issue regarding multi-factor authentication has recently been resolved, so that should help!
Poor UI
Response from developer
Thanks for your feedback and I'm sorry to hear the app is difficult to use. If you have feedback on particular screens, or would like assistance, please email eGiving@myadventist.org and we will be in touch.
Doesn’t work
Response from developer
I'm sorry that you are having issues with this app. We are regularly updating the app in order to improve the functionality and stability. If you continue to have issues with the latest version, please contact us on eGiving@myadventist.org so that we can identify and fix your issues.
Needs more clarity
When using the “Quick Give” option, it is not clear whether funds are being allocated as tithe or offering. The description “Give a gift to the ministry of the church you are attending” makes it sound like the gift will go to the “local church ministry” of the selected church. It wasn’t until I received the receipt that I realised my donation had been allocated as tithe, which was not what I intended.
Response from developer
I'm sorry that the app was not clear where your gift is going. We very much appreciate your feedback, and will review this aspect of the app and make it clearer. Please contact our support team at eGiving@myadventist.org and they can reallocate the gift for you.
Bank Accounts verses Credit Cards.
I have a donation ready to pay from my bank account rather than a credit card (we have a Family Trust). I can’t see that I can include a selection of a bank account within the app, for the funds to be transferred from. I would say many members would rather pay from a bank account than a credit card. One of my reasons is the church would get less after paying credit card fees on the donation. I look forward to a super quick update. Thanks.
Ah. Found. I can use a bank account via the web page egiving.org.au
Let us all know that you have plans to include bank accounts and BPay in the app. Thanks.
Can you at least respond by saying your app does need additional facilities for multiple bank accounts to use for the payment. This has been mentioned many times but NIL response.
Thank you
Colin Spain
Past Ass Treasurer WPUM
Response from developer
Hi, Thanks for using the app. Direct Debit and BPay options are available from the website, egiving.org.au. We are transitioning the app to use mobile payment options.
