Rosalino!!!! 5 star!
Rosalino is the BEST! We love his energy and he is an amazing cutter in particular!
He’s had cut my hair and also styled hair for models of all ages for us and everyone always looks great. Five stars everytime!
He’s had cut my hair and also styled hair for models of all ages for us and everyone always looks great. Five stars everytime!
Brilliant service let down by awful app
I love Ruuby as a service - their therapists are excellent, professional and their range of services is brilliant. The app though is awful - content often doesn’t load, menus are so long and have no scroll option so you can’t hit next, the way the functionality is arranged you can’t search for when your favourite therapists are available only treatments. The in app messaging also doesn’t let you know if you have a new message so if your therapist is late the only way to see if they have messaged is to keep checking the app.
All this is basic stuff. I wish the management would sort this out - the app is the main way we as customers interact with the business and to waste our time with such an awful app means many times when you can’t book you will just go elsewhere, which is a shame when the service itself is so great.
All this is basic stuff. I wish the management would sort this out - the app is the main way we as customers interact with the business and to waste our time with such an awful app means many times when you can’t book you will just go elsewhere, which is a shame when the service itself is so great.
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A lifesaver.
I think this is my first review ever, so let me just start out by saying that as someone who moved from Manhattan to London, and was used to apps offering on-demand beauty services, Ruuby was the first of its kind in London to offer such high-end treatments, and Customer Service that goes so far above and beyond. On the morning of my civil ceremony, during Covid, a hairstylist canceled last minute due to a covid exposure. Without even telling me (to mitigate my stress levels on this morning), the admin team at ruuby found someone to come within minutes of all of this chaos. Truly an amazing service.
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Keeps crashing
I’ve downloaded the app and was really excited to use it, but I’ve been unable to search nor book an appointment. Really frustrating. I was really excited to use and wanted to book this weekend, but I’m going to delete altogether and find another service.
I FULLY RECOMMEND
The first extra Professional website where I love to make bookings from ! I fully recommend!! I don’t regret and I’m glad I’ve found you !
You won’t regret choosing them either
You won’t regret choosing them either
What you see is NOT what you get
Booked a (rather expensive) luxury facial for the same day in Richmond. Was very excited and cancelled other plans for this. 3h after booking confirmation (4h prior to treatment) I received a text message informing me that there actually was no available therapist in the area, so they wanted to reschedule me for another day. I find this beyond disappointing as I was lead to believe there was availability and only booked because of that. Won’t use it again as clearly what they sell isn’t even available.
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Unprofessional
Had two appointments booked for my wife yesterday but both cancelled a few minutes before the appointment commenced with lame excuses . Spoke to customer service to speak to someone left a message with them to call me back no one did. Tried calling again several times no answer at all throughout the day. So unprofessional. We will be taking this further!
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A great app
I use this for massages and this is so fantastic. Really high quality masseuses every time, really enjoy the ratings and being able to see past reviews. Will continue to book!
Richard
Perfect service! Charlotte is by far the best and always on time, attention to detail is incredible! very professional. Black label membership is by far the best tier.
Staff at Ruubys are great and I’ve been using this service for 3 years via the Hurlingham Club & Chelsea Heath Spa. Jamie & Daria are also very warm and highly recommend all the staff!!! Girls on phones are on the ball and great service from concierge too....
Staff at Ruubys are great and I’ve been using this service for 3 years via the Hurlingham Club & Chelsea Heath Spa. Jamie & Daria are also very warm and highly recommend all the staff!!! Girls on phones are on the ball and great service from concierge too....
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Love Ruuby
This is the best app!! I use it all the time for haircuts. I can book last minute and have tried a few different stylists all of whom have been fantastic. Thank you !
