Latest version will not now hold a vpn connection for more than a couple of hours
Unbelievably, it got worse. Support emailed me with destructions on how to get my router to work after I updated the bios - of course that didn't work. Let me tell you about pia ... it just doesn't work ... don't bother with this sh1t coz it just doesn't work. I eventually switched to ExpressVPN and that does work both on mobile devices and routers no bother no sweat. Do yourself a favour, pay the extra to get a service that works.
Before the latest update, I could connection the vpn on my ipad or phone and it would stay connected until I disconnected and would very often stay connected all day. Now, after the latest update which supposedly improved VPN connection negotiation, it will only stay connected for at most a few hours - often it will disconnect vpn after 30 minutes. I don't see how this is called an improvement. Can we have the old connection negotiation back please - that worked. The whole point about vpn is security and privacy. It is not helping security and privacy if your app reverts to the normal (insecure) connection after a short while with you only finding out when you notice it.
Oh, and btw, auto reconnect doesn't seem to cure this problem/doesn't work either.
Before the latest update, I could connection the vpn on my ipad or phone and it would stay connected until I disconnected and would very often stay connected all day. Now, after the latest update which supposedly improved VPN connection negotiation, it will only stay connected for at most a few hours - often it will disconnect vpn after 30 minutes. I don't see how this is called an improvement. Can we have the old connection negotiation back please - that worked. The whole point about vpn is security and privacy. It is not helping security and privacy if your app reverts to the normal (insecure) connection after a short while with you only finding out when you notice it.
Oh, and btw, auto reconnect doesn't seem to cure this problem/doesn't work either.
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Response from developer
Hello, I apologize for the issues you have been experiencing with the router connections and the latest versions of the app. This is not the norm and we would be happy to assist you in getting it resolved Can I have you email us at the following link or let us know your ticket number if you already have one submitted? https://www.privateinternetaccess.com/helpdesk/new-ticket
Solid App few improvements needed
Overall PIA is a solid VPN and the iOS app is better than most. I do find it does not wake from sleep well and almost always requires reconnecting on long sleep sessions from WiFi only iPad. Speeds have consistently been much better lately with less drop off from IP provided bandwidth. Personally I would like to see a notification when there is a connection issue rather than having to wonder whether the website I am trying to reach has issues or the VPN is in transition. Might be an iOS limitation though. I will say PIA has excellent performance with OpenVPN but again that app lacks the notifications I would like to see. 5 connections at one price solid value IMO. A piece of advice for those rating some of the apps 5 stars, make sure you do a DNS Leak test because some of the apps are merely an icon giving you a sense of security.
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Great app maybe a little hard to set up
Update 2017. I like the thought of being "protected." I assume VPN is what it says it is. Recently my connectivity with my own WIFI has slowed. Sometimes brokerage websites won't work as they assume you are conducting nefarious business from outside the country. If connectivity deteriorates, I will reluctantly discontinue. However, I still like the protection.
I
had this app for 1 year before I got it to work. I an older codger and impatient. But when I was automatically renewed for another year, I made up my Geritol-laden mind to get her going. Once I got the app working on my computer (delay due in part to not realizing right away that the website sign on and the app sign on we're different), the implementation of the iPhone and iPad apps was a snap. Cost is reasonable, speed is great. I have been from South Carolina to New Hampshire with NO access problems. Go get it and be confident.
I
had this app for 1 year before I got it to work. I an older codger and impatient. But when I was automatically renewed for another year, I made up my Geritol-laden mind to get her going. Once I got the app working on my computer (delay due in part to not realizing right away that the website sign on and the app sign on we're different), the implementation of the iPhone and iPad apps was a snap. Cost is reasonable, speed is great. I have been from South Carolina to New Hampshire with NO access problems. Go get it and be confident.
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Have to check the connection quality
Slows you connectivity and creates
Issues with the browser. Keeps asking for a captcha login
Issues with the browser. Keeps asking for a captcha login
Was Great, Now Broken in 2.2.1
UPDATE: After the update to version 2.2.2, connectivity issues seem to have bern resolved. Bumping up to 4 stars. Original review below.
I've been using this app on my iPhone for several months now and had no issue until the dreaded 2.2.1 update. Now the connection drops if I let my iPhone sleep for a couple of minutes, and I have to toggle the connection on and off multiple times a day to get it restored. Worse yet, losing connection to the VPN also causes me to lose connection to the internet as a whole. And finally, it seems to disconnect my iPhone from my Apple Watch, which causes the watch's battery to drain much more rapidly as it struggles to connect to the iPhone. I love this service and have no issue with it on Mac or PC, but the iOS app is broken. Please fix this so I may continue to enjoy what was a great service.
I've been using this app on my iPhone for several months now and had no issue until the dreaded 2.2.1 update. Now the connection drops if I let my iPhone sleep for a couple of minutes, and I have to toggle the connection on and off multiple times a day to get it restored. Worse yet, losing connection to the VPN also causes me to lose connection to the internet as a whole. And finally, it seems to disconnect my iPhone from my Apple Watch, which causes the watch's battery to drain much more rapidly as it struggles to connect to the iPhone. I love this service and have no issue with it on Mac or PC, but the iOS app is broken. Please fix this so I may continue to enjoy what was a great service.
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POS update
Update for 2.2.2: The app STILL isn't working right!!! I think that all they did is to make the app give a fake report that you're connected and forced it to secretly keep manually auto connecting with no outward indications!!! Essentially they fixed nothing, just hid the issue! The app clearly shows connected with 0 indicated throughput, the settings page says it connected... but in the settings itself it says *NOT CONNECTED*?!? I have screenshots of all 3! PIA is also refusing to credit me back for any time their app wasn't working saying I'm not eligible because I renewed in June yet they broke it AFTER I renewed?!?
Apparently PIA is hiding in shame by just recently ending their live chat support and actively DELETING reviews critical of their obvious intent to keep charging/taking days off your subscription even though their app doesn't even work!!! Look at their canned "responses", so the newest version doesn't work with the newest beta iOS or *any* older versions of iOS? Uh, what other versions of iOS are there?!? That's literally saying the app isn't iOS compatible at all!!!
Apparently PIA is hiding in shame by just recently ending their live chat support and actively DELETING reviews critical of their obvious intent to keep charging/taking days off your subscription even though their app doesn't even work!!! Look at their canned "responses", so the newest version doesn't work with the newest beta iOS or *any* older versions of iOS? Uh, what other versions of iOS are there?!? That's literally saying the app isn't iOS compatible at all!!!
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