VPN by Private Internet Access User Reviews

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  • Used for many years!

    First, go to thermal website to subscribe. It’s $50/yr in the app or $79 for 3 yrs on their site. Payment is secure there and they’ll even take PayPal and some bitcoin stuff, too.

    As for the VPN, I’ve used it on and off for 10 years and it’s lightning fast. No logs means there’s nothing on their server to lead back to you, so torrenting and Usenet are gos as is just generally protecting your privacy (though iCloud private relay helps, that only applies to web traffic. PIA VPN applies to your entire system). It works great across all of Apple’s platforms, and their app on iOS and macOS is lightweight and easy to use with no bloat or adware.

    I’d highly recommend this VPN as it is very cheap compared to the competition and it’s fast and private. Good luck whatever you choose and stay private!
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  • Good before latest update

    I’ve been using PIA for years, but when iOS 16 was released, PIA has had MAJOR connection issues. And now with this latest release, it won’t stay connected at all. Whenever I set my phone down and it goes to sleep, EVERY SINGLE TIME that I pick it up, PIA is either disconnected or will start to try to connect after disconnecting itself, eating my battery and heating up my phone. Then I have to go into iOS settings and do battle with the VPN settings in a no win to get PIA to connect and stay connected. Sometimes it says it’s connected, but I can’t reach a website, the App Store, Gamecenter, or anything requiring internet access. And don’t get me started about leaving my house when my phone automatically switches from WiFi to 5G. If I want to use Waze for example, Waze can’t find the network because PIA is blocking it because PIA won’t connect won’t like it did seamlessly two years ago. So I have to pull over and do battle again through iOS VPN settings just to get PIA to work. It can take FIVE MINUTES. This is such a disastrous update. And my subscription just renewed last month. There are better options out there, and I might ask for a refund. Fix this abomination of an update please. FYI, I had to disconnect PIA in order to reach the App Store to write and submit this. The proof is in the pudding. FIX IT.
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  • I used to love this product

    I’ve been a subscriber to PIA for 2 or 3 years now and this year, I’m going to let my subscription lapse. I joined PIA because of the overwhelmingly positive reviews, and for a time, I was in agreement. The iOS, Windows, and macOS clients were all dead simple to use and I even had the private IP subscription to eliminate all the annoying CAPTCHAs sites like Google throw in your way. Now, however, it seems like 50% of the times the latency and speeds are completely unusable for even the most basic of web browsing, making it so that I have to turn the VPN off to even be able to browse the web sometimes—which defeats the entire purpose of paying for a VPN. Additionally, while the desktop apps have gone relatively undisturbed, the iOS app has gotten buggier over time. The switch doesn’t always line up with the status of the VPN and the widgets are completely worthless considering all they really do is open the app and sometimes but not always display the current connection status. Additionally, in a recent update, there’s a live notification always living in the Dynamic Island with the PIA logo and a connection status symbol with seemingly no way to disable it, which gets incredibly annoying. I wish I could enjoy using PIA like I used to, but now I have enough grievances now to where I’m ready to move on. Hopefully these issues can be fixed in the future.
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  • Best VPN I have ever used

    I have tried a few different VPNs in my life so far… And private Internet access is not only the greatest VPN I have ever used, it is also one of the all-time best companies I have ever done business with. This is the most affordable VPN I have found on the market with some of the best speeds possibly out there… The best track record of no logs possible and the greatest selection of . different places to connect to around the world that I have used to date this far. I also really appreciate the 24 seven live chat help.

    I was skeptical at first… And for a few weeks, I would send constant emails and chat with countless customer support agents on the website before making my final choice to leave my current VPN and make the switch… Let me tell you it was one of the best decisions I had made in 2022. Not only did they speeds match my own connection speed up to 99%. It allows me to stream from multiple multiple multiple. The 10 X connections is great for friends and family and the whole household… Computers, cell phones, tablets… Private Internet access pretty much has everything covered.

    I honestly see myself with private Internet access for as long as I possibly can be. I’m contemplating and thinking about buying one or two more three-year subscription plans … merging them all together to top off to a near-10 year subscription plan… That is how impressed I am.
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  • Great VPN, Lots of great features and all at an affordable rate!

    I have recently started having a need for additional protection as I have began running and operating my business full time. With all the vital information and locations we have it’s more than a requirement to have a VPN. So far it is great as it has all the features you would want and need including a dedicated IP of your choice, split tunneling and the host heat levels of encryption. This is also super user friendly on both my desktop and my phone. Did I mention you get to connect 10 devices and they have over 50,000 servers worldwide?! Their competitors can’t even compete. I would recommend this to anyone as personal use or business use. If I could give it more stars I would!
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  • Paid for full yr & access was denied after 2wks

    I tried this out for the free trial and decided why not go ahead and use it. I paid for a whole year subscription and after two weeks it denied me access. I emailed the customer care about the situation and they could not fix the issue! My card was fully charged so I decided to ask for a refund! I deleted the app not being able to use it and thought that the company would credit after however long it took! To my surprise I got an email close to the year is over stating I needed to renew or my subscription would be canceled! I looked into my credit history and I never got a credit like how I asked after they couldn’t solve a simple issue! The customer support isn’t the best as you can tell! I would not recommend this app to anyone! Even after I got the last email I reached out again asking why I was charged when I had canceled from the start. Of course I never got a response! This company is a thief!
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  • So far so good, after uninstalling and installing again

    Has worked flawlessly for several years. During that time, I used several iPhones while always maintaining latest iOS and PIA app versions. Then, suddenly several weeks ago, regardless of Wi-Fi/Mobile Network connection, it began disconnecting the PIA VPN, yet allowing Internet traffic, even with KILL SWITCH activated. Ugh! So, I took a chance today, and uninstalled app, then installed again. Left PIA install defaults, which were same as my original settings. So far, it seems fine. However, not enough time has passed to be certain. So, I’ll update the review, if deemed appropriate. <UPDATE> Love PIA. Only flaw is occasionally it will not connect with my dedicated IP but will with all other regions provided by PIA. Still have the occasional issue with KILL SWITCH on but app not connected and my public IP revealed. Ugh!!! Frustrating. Windows app works flawlessly. Just the iOS app with latest versions of everything kept updated still has the random disconnect issue even with KILL SWITCH. So, that is the reason for four and not five stars. Support is amazing whenever issues arise. Quick to respond and assist. Hope they can figure out the KILL SWITCH issue soon. Thanks!
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  • App prevents search results.

    I have this app for a few years. Does it work? I guess so. How would I really know? I know for sure when it’s on I can’t access my search results. They just don’t come up anymore unless I deactivate this app. Mmm that doesn’t seem to me like it really works. Is it supposed to cause me to not get results from a search? Don’t I pay them to make me anonymous? If I wanted an vpn that prevented me from accessing info from a Google search I can have that for free by just going back to paper searches in a library building. There must be a way to prevent information providers from denying access to information bc you don’t want them to know who you are or track you. But I don’t know what it is and neither does this vpn. Even tik tok makes me do the puzzle match bf i can watch a video when this app is turned on to hide my IP address. I tried express vpn. But these two vpn services are owned by the same company. Mmmm?
    My advice is if you don’t mind being thwarted from obtaining results from a Google search or de activating the app everytime you search, then purchase this app and you will be satisfied. But why buy it when your searches are useless with it?
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  • Too bad they like to steal money

    I used PIA for over 6 years. It had always been a 10/10 experience. Unfortunately, they’ve adopted a business model of theft.
    Two years ago I bought a three year subscription, an offer I still often receive emails for. When my service expired after two years I had assumed it was just a glitch and tech support would review my payments and add another year.
    Wrong.
    I was told they don’t offer and never have offered a 3 years subscription offer. So my third year was stolen from me. Even though my receipts showed I paid for it. Even though I have the emails they sent me offering the sweet deal, and even though they STILL send me emails offering the same deals. I wish I could still use their product, it really did make my life a lot easier. I don’t pay twice for anything and I’m not sure why they think they could tell me they don’t have a three year offer, any single one of their current or past customers knows that’s not true.
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  • Good, reasonably priced VPN option

    For about $5/mo PIA provides reasonably fast service with a great variety of global servers.
    Connecting from a rural area where broadband seldom exceeds 8mbs, PIA thankfully decreases speed only by 1–2mbs, allowing enough headroom to comfortably stream, voip, etc.
    Another bonus is that PIA can be enabled across an entire network by purchasing a suitable Flashrouter. While the standard license covers 3 devices, purchasing a dedicated PIA Flashrouter will encrypt all household data: voice, video, and IoT.
    Only downside is that the company either moves servers around to different regions or relies on virtual servers. The effect, seen on occasion, is that the geolocation tags can become mislabeled thereby blocking certain regionally restricted content. A while back a PIA server listed as Los Angeles was tagged as originating in Romania. Blocked content was easily restored by choosing another region, but it appears a little quirky the first time encountered.
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