Mistakes were made. I am not sure what I clicked on the app but 19 seconds later, I tried to cancel and was charged 2.29 eur.
Customer service responded to my inquiry on dropping the charge with this laughable reason:
“At the time of your reservation when your car was reserved to you but it was not used actively, and other customer’s couldn’t reserve it or use it - it still counts as your active reservation. Based on the fact that we compensate and refund customer’s only for a valid reason, we cannot act on your request and compensate for 19 seconds of not actively using the car.” (Direct quote)
If you are a math nerd, this is 433.89 eur/hr. When in Latvia, I recommend Bolt Drive.
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