Leave a Review CityBee shared mobility
JB
App doesn’t send confirmation text to American numbers. Difficult processBe coy
Cannot even receive a code
Have tried several times to receive the verification code upon app installation, alas without success .ijaffer8062
Developer Response
Thanks for your feedback! We're really sorry for this inconvenience! If you're having trouble verification code approval, please reach out to us via email at info@citybee.lt right away. We're here to help you get it sorted out as quickly as possible. Your satisfaction is important to us!19 seconds cost me 2.29 eur
Mistakes were made. I am not sure what I clicked on the app but 19 seconds later, I tried to cancel and was charged 2.29 eur.
Customer service responded to my inquiry on dropping the charge with this laughable reason:
“At the time of your reservation when your car was reserved to you but it was not used actively, and other customer’s couldn’t reserve it or use it - it still counts as your active reservation. Based on the fact that we compensate and refund customer’s only for a valid reason, we cannot act on your request and compensate for 19 seconds of not actively using the car.” (Direct quote)
If you are a math nerd, this is 433.89 eur/hr. When in Latvia, I recommend Bolt Drive.Show lessbronzemedal
Не работает
Не возможно дозвонится в супорт. Приложение не работает. Поддержка не отвечает в чате. Привязать карту не возможно. Воспользоваться приложением не возможно.Максим 1233533
Awesome car sharing service in Tallinn 🐝
Brand new good clean cars with low mileage! 10 minutes walk to a nearest car from pretty much any popular location in town. Good price too, cheaper than lowest taxi rates here. In addition, support via chat in the app is very quick and helpful. Highly recommended! 👍abadmitri
Developer Response
Bzz, Dima, thank you for your feedback! Have a nice trips!Poor customer service
Poor customer service. Representatives do not know how to help their clients properly, lack of flexibility and common sense.Simon von Duke
Developer Response
Bzz, thank you for your comment and sorry for bad experience. If you still have unresolved issues please write en email to help@citybee.lt Have a nice trips!Card for gas pin is wrong
Overall is good but no one contacted us and solved the problemHedzka
Developer Response
Bzz, Hedzka, sorry about the issue, if the problem still exists please write us to help@citybee.lt Have a nice trips!SMS negauta
Bandyta su keliais telefono numeriais. Žinute negauta, todėl prisijungti net negalima.djandrius
Developer Response
Bzz, ar įsitikinote, kad šalies kodas tikrai atitinka? Taip pat, galite kreiptis į klientų aptarnavimą kuris jums pateiks koduką ir galėsite tęsti registraciją. Taip pat savo problemą galite pranešti help@citybee.lt su detalesne informacija ir mes ją perduosime IT skyriui. Saugių kelionių!Use carguru or Fiqsy instead. Don’t waste your time with these clowns
I’ve been using these guys for 3 years.They have the worst customer service you could imagine. Every fifth ride or something has some stupid problem.And they refuse to help in anyway to fix any problem.
For instance there app has a glitch that often causes people not to return the car even though they click to return the car which results in crazy overnight charges.
And every single case in every single issue I hadWith them. Their attitude is simply that all problems are the customers
If you just use CarGuru orOne of the other services in Riga,Then I’ll guarantee you won’t have any problems and happy customer service these guys are just Lithuanian horse faces🤦♂️Show lessJim Vanderslice
Developer Response
Hey, Jim. Can you write app/technical issues to help@citybee.lt ?An app that responds to help requests 5*!
Easy to use, and when I had a problem -> the instantly fixed it! Very impressed with the cars and service 👍JS3030x1000
