Leave a Review Aloft (formerly Kittyhawk)
Very poor support
Really needed this app for drone operations, but I’ve run into a problem with my password and I can’t reset it. The Forgot Password link takes me to a page to download the app. Not helpful. I went onto the website and searched for help resetting the password, but the link there was broken. So, I can’t sign in and can’t fix the password problem in any other way, apparently. I need the same sign in to use Air Control for LAANC, so can’t access that either, which is an additional problem. I’m not at all sure why the devs have set things up this way. Why bother building an app that people can’t effectively use? Very disappointing.Show lessDeveloper Response
I'm sorry if you missed our emails and messages, but all users have been migrated to our new Air Control platform. You can download the new apps or log in to the all new website (including LAANC on the web) here -- https://air.aloft.ai/ Please email support@aloft.ai if we can help you directly with your account.Had so much potential
No updates have been provided to this app in a year or more. While I understand enterprise ventures are the real money maker, it’s a shame the ball has been dropped for the classic version of this product. DJI sync continues to be problematic and the web interface does not effectively talk with app. Integrated web browser is near unusable when searching/viewing documents. Queued flights for sync remain queued in the web UI, but never effectively process or show as queued in the app.Show lessExtremely helpful app.
This app has been my go to for a while now. I’m extremely happy with this platform. Very user friendly and very easy to navigate. Getting your authorizations is easy through here. This app has never let me down. And is always pretty spot on with air spaces. Extremely helpful app.