I am happy with this bank, but the tech side of things is awful.
I wanted to start using Zelle. The website said to just go to my online banking account and poof! apparently I’d be able to use it.
Nope.
Didn’t even know where to look. Online if I clicked “Bill Payment” it just said I was logged out and to call customer service. On the app I tried clicking “make and manage payments” and was given an error code. But no direction on what to next. Go into my local branch and the teller had to call someone else to confirm that I was locked out of online banking. Ok, why didn’t the error message give me a link to a number to call to resolve that? Would’ve been easy.
Finally get logged into Bill Pay and am told my payment account needs to be verified. That’s reasonable. But absolutely no direction on how to verify it! Days later it looks as of the account was automatically verified, but anytime I try to use it on the app or website it says the account needs to be verified, but no info on how to do it.
Side note: a message to log back in or call customer service never has a link to allow you to do it from the message. It always requires going all the way back to the home page of the website or app.
Also, I have automatic alerts set up if my balance goes below a certain threshold. That has not been happening.
There’s a woeful lack of instructions and links in both the app and on the website, for anything I try to do. This has to be the least intuitive and user friendly financial app I’ve used. I do all my banking here; mortgage, saving, checking, business. But the app and website need attention.
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