Great concept but needs some tweaking.
This is a great concept: an easy, digital way to track my service records and schedule appointments. Despite such, I would have to agree with another reviewer in that the actual scheduling of appointments is tedious and not user-friendly. You cannot scroll through each section, so it can be quite frustrating. This should be an easy fix. Also, the coupon on my app says it expired 3/31/19, yet I just received an email a few days ago suggesting I download the app for the coupon. I am hopeful the service center still accepts it.
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Dead ends
Slow and hanging app. Cannot scroll through scheduling services. Freezes at various points. Cannot link to rewards and VIP numbers do not take.
Can’t schedule an appointment
The app doesn’t scroll properly, so you can’t submit an appointment for service. It’s even worse on the website when using a phone. This app is pretty much useless until this is fixed. (iPhone XR)
Does not allow you to book appointments
The app takes you through a drawn out process at the end of which you are unable to actually book an appointment due to the screen not scrolling down. Very frustrating and went through the whole process twice to no avail.
😂
“Speed security & reliability”
😂🤣,
😂🤣,
Disappointing
Won't validate my stock number, account number, VIP number, and it keeps saying my username and email is incorrect. I'm putting in all the correct answers. Ford owes me a new phone. I got so disgusted with it that I threw my phone on the ground. And it's Sunday so I can't call to schedule a service. And trying to schedule it online, the next button isn't work, so I'm done today!!!
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Changing mileage
App will not let me correct my current mileage when my last service mileage was wrong because the wrong current mileage was used during the last service. Gives me an error saying that the entered mileage is less than the mileage of the last service.
Awesome
This app is awesome!
Does not work.
The My Garage does not work because it does not find all VIN numbers. And yes I did put VIN in right, plus I scanned VIN in.
Great
Happy to see this app
