Total Rip-off
NorthStar signs you up for an unbreakable multi-year contract with grandiose promises of great customer service. In actuality, the equipment is constantly breaking down due to antiquated technology and needs for upgrades. Equipment would break piece by piece, each requiring a separate EXPENSIVE service call, when in actuality, the entire system needed upgrading, which they would not do. They would give my elderly husband and me instructions on how to fix the problems that we did not understand or were physically unable to do, such as climbing ladders. We bought the extra insurance coverage, thinking that it would cover us, but it does not. We are still charged $99 for each service call with no guarantee that that amount will not rise. Additionally, there is a clause that specifies that you must give them a 60 day written notice or it automatically renews for 18 months, which is ridiculous. As far as the alarm service itself goes, that is great. They call when the alarm is set off, as per our request, and verify whether or not the alarm is real. The phone app is a little slow to work, but it’s usable. We are looking for a new system.
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