Frustrating
The first day after I subscribed, changing from paper to digital, there was a technical problem which I was told about after several phone calls. I also had to phone to find out how to get the latest day’s paper. Not at all intuitive. Today the puzzles have not appeared. Once you have it, it is very clear and easy to read, but it leaves you wondering if it will work.
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Response from developer
Thank you for your feedback - We are sorry to hear that you have found the app experience frustrating. We will review your feedback with the app development team and see what improvements we can put in place.
Getting worse
App continually asks you to sign in. This week it failed altogether but no note or warning the site was down. Coming close to finding another news source.
On the plus side technical support responded quickly to my e mail but would it not have been less frustrating to post an error message
On the plus side technical support responded quickly to my e mail but would it not have been less frustrating to post an error message
Response from developer
Thank you for your feedback. We have a planned update release coming soon which will fix the issues you have mentioned. If you have any further feedback, please contact us at nq-digital.subs@newsquest.co.uk. We greatly appreciate any feedback that can help us improve the user experience in the app.
Poor programming
Random log in required : password retention randomly does not work ; puzzles only load if rebooted even if paper already downloaded :
Response from developer
Thank you for your feedback - We are currently finishing work on an update for the app which will resolve the issues you have mentioned. This will be released shortly