What happened?
I’m here writing a review out of pure frustration. I don’t know where else to take my complaints.
I have LOVED vitality for years now, but lately they are making it impossible to get my points. The EXACT same activities and calories that once counted for points, don’t. It feels like the goal post is getting moved and I have no idea where it is. My husband can burn FEWER calories than I do and get his points. What gives?!
I thought the point was to incentivize people to be active? This makes me feel like it’s pointless to try.
Vitality, please fix this before you lose a faithful customer.
I have LOVED vitality for years now, but lately they are making it impossible to get my points. The EXACT same activities and calories that once counted for points, don’t. It feels like the goal post is getting moved and I have no idea where it is. My husband can burn FEWER calories than I do and get his points. What gives?!
I thought the point was to incentivize people to be active? This makes me feel like it’s pointless to try.
Vitality, please fix this before you lose a faithful customer.
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Response from developer
Hi there, I'm so sorry to hear this. This could have something to do with your device syncing or your personal thresholds for Light, Standard and Advanced workouts. The best way to find out what's going on is to call us at 1-888-333-2659. A customer care rep will be able to look into your account and tell you exactly how your activity is translating into Vitality Points. We want you to get the most of the program, and I apologize it's felt frustrating. -JM
Keeps getting worse
The latest version has some good things but the majority of the app is worse. Save your time and just go to the website and forget the app!!!! I like being able to see the points vs max points and I assumed when I clicked to see all I would have gotten all in a similar graph. What you get is a the list but each one takes you to a different place. Sometimes it’s the points attained vs max but others are to submit a form. When it takes you to the submission form it doesn’t tell you if you have already submitted. The app is now worse than before.
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Latest version buggy
Since I last updated this app the performance has started to suffer. On certain days, points in the app don’t sync correctly with activity levels shown in the Apple Health App.
The Vitality program is awesome, and provides good motivation to remain active. But when the app doesn’t recognize a workout or activity levels (seemingly at random), it kind of throws a wet blanket on the whole Vitality experience.
The Vitality program is awesome, and provides good motivation to remain active. But when the app doesn’t recognize a workout or activity levels (seemingly at random), it kind of throws a wet blanket on the whole Vitality experience.
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Response from developer
Hi there, thanks for sharing how we could make your experience better. We've taken this feedback to heart and are working to improve the points syncing experience. In case you ever need assistance, our customer care phone number is 1-888-333-2659. -JM