Bait & Switch - don’t waste your time
The support is useless. Wrong place to go for any issues. They can’t solve anything and just transfer you to somewhere that no one picks up or responds. Just sit on hold blankly in purgatory.
The real issue, which caused my call is you get close to a reward they suddenly increase the amount of points to redeem it. Also, the programs you complete don’t always provide the points they claim to provide. You have to chase them down and usually they can’t find the proof you did it. System has no accountability so just screenshot your progress and when you complete stuff. Otherwise you get told “too bad”.
This app/program may be complete waste of time and even worse you spend a lot time to accrue points only to see them become unusable and in my case they just bait and switch the value for the time you spent to earn them.Cumbersome and repetitive, crashes OFTEN
The app works some of the time. Messages are un-deletable and do not carry correct date and time. Most often messages will indicate they’re only minutes old, but I’ve seen that same message for WEEKS.
Surveys questions are not sufficient to correctly reflect my opinions. When able to answer “I do not know” on some questions, then after a few additional questions need to know the answer to the question, to which “I do not know” was an option, is indicative that multiple people are NOT reviewing the survey before publishing.
The ONLY REASON I participate in this app is because it is required by my insurance company in order to receive a discounted co-pay on prescriptions.Developer Response
We apologize for the inconvenience. Please reach out to our support team at call 877-709-0201 (Monday through Friday, 7 am to 9 pm CST), and one of our members will be happy to assist you. We're committed to resolving these issues and ensuring a more reliable experience for you. We have made improvements and should see reduced crashing with the newest version (12.10)Latest release seems to have fixed the sync issues for iOS
I am updating my review. The latest release appears to have fixed the sync issues on iOS. Thank you for seeing this through!Developer Response
Thanks for the feedback. We're happy to hear you're satisfied with the app in general. We're currently investing in improving the integration of Apple Health. Be on the lookout for that update sometime soon. In the meantime, please call 877-709-0201 Monday-Friday, 7 am - 9 pm CT, to troubleshoot your issues. Thanks!