Worst insurance
I’ve had several different insurances through employers. BCBS is by far the worst. Not only do they not cover appointments well enough, they also don’t cover basically any of my prescriptions at all. Even when the medication was covered under my plan in the covered drug list, they won’t cover some things. I messaged them and they told me coverage is subject to change. Also I’ve never needed a prior authorization before. It took like 3 weeks of sending multiple PAs (and to the exact number Bcbs gave me) only to end up with them never receiving it. Also a medication I’ve been taking for 7 years already, they decided they wouldn’t cover it because I need to try OTC treatment first. If the OTC treatment worked, I wouldn’t have a prescription.
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Quick feedback- limited app use
I was asked to review the mobile app based on my experience. I login twice a year. The survey question pops up as soon as I login. Because I can login, that experience is positive. That is why I am giving it a four star review. In order to get a five star review, the survey might come up after I’ve actually used some of the functions in the app. Then I would have better feedback.
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Review of technical support
I was unable to access my account and the email attached to the account. I have been having horrible migraines and really, really dreaded having to call for help thinking that I was going to have to “jump through hoops” and had put off calling for a couple of days. I couldn’t have been more wrong!!! A wonderful employee of yours named Malika helped me get everything straightened out and it couldn’t have been easier!!! She was so patient and helpful and she’s a huge asset to your team!!! I appreciate your support and will definitely recommend BCBS!!
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