Leave a Review BCBSTX
Worst insurance
I’ve had several different insurances through employers. BCBS is by far the worst. Not only do they not cover appointments well enough, they also don’t cover basically any of my prescriptions at all. Even when the medication was covered under my plan in the covered drug list, they won’t cover some things. I messaged them and they told me coverage is subject to change. Also I’ve never needed a prior authorization before. It took like 3 weeks of sending multiple PAs (and to the exact number Bcbs gave me) only to end up with them never receiving it. Also a medication I’ve been taking for 7 years already, they decided they wouldn’t cover it because I need to try OTC treatment first. If the OTC treatment worked, I wouldn’t have a prescription.Show lessc.amber.g8
Quick feedback- limited app use
I was asked to review the mobile app based on my experience. I login twice a year. The survey question pops up as soon as I login. Because I can login, that experience is positive. That is why I am giving it a four star review. In order to get a five star review, the survey might come up after I’ve actually used some of the functions in the app. Then I would have better feedback.Show lessGoodPeaches
Review of technical support
I was unable to access my account and the email attached to the account. I have been having horrible migraines and really, really dreaded having to call for help thinking that I was going to have to “jump through hoops” and had put off calling for a couple of days. I couldn’t have been more wrong!!! A wonderful employee of yours named Malika helped me get everything straightened out and it couldn’t have been easier!!! She was so patient and helpful and she’s a huge asset to your team!!! I appreciate your support and will definitely recommend BCBS!!Show lessTraceyBowers
App Review-Enjoying the Claims Tab
After doctors appointments, I like how I can reference the app for my balance dues. In the past, I wouldn’t have an idea of what my out of pocket costs would be until I got a bill in the mail or a collection agency call. Now I get to check on the “Claims” tab and check to see what I need to pay. It also helps clarify any discrepancies whenever I’m paying a “balance due” with the doctor’s receptionist.Show lessfnaf fun jr
Poorly organized and inaccessible
This app is extremely hard to navigate. It should be much easier to see information about my insurance but they hide all the links that are needed in layers of menus.
The Messages link does not work so I can’t send or receive messages through the app. It just says “Promotional Messages” at the top of a blank screen.
On the claims section (which is hard to find to begin with), the claims are sorted by date of service and can’t be sorted by the date the claim was processed. I keep getting notifications that a claim has been processed but I can’t find it because the link in the message takes me generically to the claims list instead of directly to the new claim. Usually I can’t find the claim that was just processed because the date of service was months ago and it is buried under dozens of other claims. I have started requesting all my EOBs to be sent by mail so that I can get the notifications of newly processed claims in a timely way. It’s a waste of paper, money, and memory space on my phone. This app does not allow me to stay updated on my insurance claims and it doesn’t allow me to contact BCBS with questions or to file an appeal. It’s a completely useless app.
When I have opened a chat to ask about the problems with the app, they said it was a technical problem with my phone rather than their app. Not likely. This is a new phone that is fully updated and every app on my phone works as intended, except this one.Show lesslc165555
BlueCross BlueShield of Texas Cust. Care
Blue cross blue shield has consistently employed very knowledgeable professional customer care agents. Each of my contact with an agent has been a positive experience even when I’ve been frustrated at the care given by certain practitioners and I’m giving the agent feedback about care. They’ve also been immediately Knowledgeable about my specific group health policy and have correctly answered various questions I’ve had. Thank you for your professionalism - reps & agents.Show lessChasssie
So easy and manageable!!
Best convenient app ever to be able to access your members card information, history of coverage and medical records dated so you don’t have to shuffle through paperwork and everything needed is at the account of your app.PHOKINGHAM
To Good Health
We have just changed to BCBS and in the first two weeks it is incredible. We had a nightmare fir a year with Cigna and so grateful to be back with a stable and cooperative insurance company you can communicate with. It will be a great 2023 with BCBS as your insurance. They have truly been an answered prayer!Show lessChef JG
Your health information on the palms of your hands.
Thank you BCBSTX for the features on the app, it’s important for me to see exactly where my family stands on our deductibles, how accurate is our billing information from providers, and most importantly giving us the knowledge and access to our health history as well as insurance card info. Thank youShow lessErika Ramirez Realtor
Very Helpful
I work with insurance for a hospital and I recommend the app to a lot of patients who have this insurance to find doctors in their network in their or to learn their benefits. I have used it and it’s very helpful and also learned about other benefits I didn’t know my plan offers that helped other patients out.Show lessslm1686
