Leave a Review BCBSTX
Finally got it together
Blue Cross and Blue Shield has finally got their software together. I have been complaining various times to them that the software runs out and it goes into an error 404! they say they sent me a letter stating that they didn't understand what my issue was they finally got their head out of their butts and figured it out the software finally worksShow lessGpnaoh
Excellent Service from Roberta in Customer Care
I am feeling so sick today and needed information quickly for my dependent. The first person I spoke to did her job exactly, but Roberta took her time, was very patient with me through the sneezing. Sniffling, coughing, and made sure that I had all of the information I needed. She offered to wait on the line for me to test it out. I appreciate and commend excellent service like this. Thank you Roberta, you are a gem.Show lessShugytee
Misti B
Misti, provided stupendous Customer Service via text. Her exceptional skills proved to be unwavering! She was able convey to me BCBS policies regarding which insurance takes precedence when there is a secondary insurance involved. She took additional steps to ensure that I understood the differences between the two insurances as well as making contact with the other insurance company to verify that their policy coincided with BCBS and provided me with additional information from the other insurance company as well. At the time I was only able to text, and knowing how difficult it is to communicate properly via text, Misti made it easy for me and took time to helped me out and explained it back to me in a way to where it was easy and non-frustrating. I really hope BCBS will take the time to appreciate what an exceptional employee they have. THANK YOU MISTI! From the PUENTES FAMILY.Show lessmaripuentes
It’s great when it works
1. Initially logged one husbands account. Made my own. But it always defaults to his user name. Won’t save mine despite my toggling the switch for it to remember me.
2. Makes you verify via emailed PIN number everytime. Not even my bank makes me do that.
3. It used to show medical and not dental.
Now it only shows dental and not medical. It would be nice to see both.
Unless I’m just not seeing where I can look at both this app is crap.Show lessPrisyo
App could be better
It would be beneficial to list the dates of the referral with the respective provider that those dates are good. Otherwise, I have a list of date ranges and no idea which doctor refers to which date. It would be simple to put that docs name on the referral list but it hasn’t been updated for years since I first suggested it.Show lessDls gal
Pretty good
This app pretty much does everything you can do from the full website, with one important exception. I have a health reimbursement account that requires me to upload explanations of benefits (EOBs) for claims, and while you can view EOBs in the app, it doesn’t have a way to save or export them, so you still have to use the website for that. If you just want to check on claim statuses and amounts, that works great.Show lessicesword2
Absolutely horrendous, not to mention frustrating.
Passwords don’t work, resetting accounts doesn’t work, trying to figure out how to change anything in this app is a nightmare, and I even uninstalled and reinstalled and tried to start all over again in case it fixes something I missed. Over all, I don’t have the patience for this, when you need you appendix out, you don’t have time to fiddle around with identification numbers and make the obvious placating / caudling when really the issue is I just don’t want to die. Fix your app or give me a refund.Show lessOctopusDarling
Great app
Great app with quick and easy flow to get to where you need to go once using for 1st time. Has all information in one place including up to date insurance $ and % ect… Also i love this app for the additional resources that is easy to help with.Gigi664
Great customer service
I’ve been most impressed with the customer service. When I have needed to call, it’s been easy to reach a representative without long delays or multiple menu selections. They have been very friendly, efficient and have always answered my questions. Kudos!taylorgrandpa
Internet help
I had an issue with a duplicate account due to a recent name change, I had someone “help” me before and it did nothing to solve the issue. My last call Ken helped me a lot to get my issue figured out and was very patient even with my multi factor problem. He listened to understand and assist me with all issuesShow lesssarrah876
