Leave a Review BCBSTX
My Experience Is Great
If I had the same experience as some of the negative reviews I would be frustrated also. However everything is working as described for me.
The info is concise and the app is easy to navigate. I had a question about coverage and there was a contact button that entered the phone number for quick dial (Now if I can just get a human on the line...).
The app is much easier to access than the website and has most info needed.
If it works on your phone a definite must have. (I’m using an iPhone XR)Show lessfondinganicknameisapaininthea
Well on target doesn’t work.
The link to the well on target will take you there but once you try to do your health assessment it pops up with a privacy disclosure and will only display the top corner of it. You can scroll down but it will not let you scroll over so you cannot except it and it essentially locks you out because you can’t proceed without excepting the privacy disclosure. It makes this totally worthless. I called tech-support but they were no help. I really want to like this app but they need to have better customer service support when an issue arises.Show lesshhhghhggh
Great Website
The BCBSTX website is easy to use and has everything I need to manage my healthcare coverage.
The only problem I have ever had was in reporting an error last year in a physician listing. My physician’s listing had another doctor’s information in it. The last time I checked it had not been corrected.Show lessjaniebaustin
No Access to Billing
There is no access to billing and payments on this app. Which is ridiculous. I need access to my actual bill each month. The only way to get it is to access their website and check each and every day to see if the “View My Bill” option is available. It usually becomes available around the 15th. That only gives me 15 days to print a copy and get it to my accountant. It should be sent to me with 30 days in advance by mail, email, text or carrier pigeon. I need the actual bill!!! Too much to ask?? It’s been a year, and I’m tired of doing this every month.Show lessJim.shelt
LOVE this App!
This app is user friendly and even better you can instantly see a snapshot view of where you stand with your deductibles, co-insurance, total out of pocket, etc.
I have also learned about additional benefits provided by BCBS at no charge to us that are beneficial to our family that I never knew existed. LOVE IT!Show lessJ&R Reed
4.5.0 still Worthless! Response is fake.
Still no ID card with this supposed update. They add their fake response after your review that goes nowhere just to appear as though they’ve actually fixed something —but they haven’t! Claims to support Apple Wallet but doesn’t because it won’t give you your ID card. Still nothing populating most pages. They refer you to the Blue Access website and basically all you can see are claims and referrals. No phone links to call for preauthorizations. This is one of the worst apps ever. It’s just awful that a CEO can be given $milllions in bonuses annually but can’t get an app produced that works for the insured who pays his outrageous compensation. Not only can you not get your ID card to appear, but nearly every page refers you to a website, rather than provide the insured with their information. You can’t even see your coverages! Ridiculous!Show less[iPapi]
Developer Response
Hi, I apologize that you are still not seeing your information on our app. I'd like to look into your account to see why this is occurring, because you should be able to see your ID card, coverages, and more. Can you please send your username to appfeedback@bcbsil.com so that we can look into this? Thanks again for your patience.
