Leave a Review BCBSTX
Useless and Horrible
This app used to be just only okay. The cost estimator never gave me prices (which I thought was the point??) and searching for a provider is just so odd and could be better. Over the last month of 2 I noticed that the Claims, Coverage, and Spending tabs DON’T EVEN WORK. It keeps saying there is either nothing to show or there’s an error. I’ve had this issue for over two months now and it’s just annoying. I keep having to log on to the website to get the information I need. I would prefer a working app that is easier to access but it just flat out does not work any more. I even downloaded the update today and deleted and redownloaded it and nothing is different. Fix the dang useless and obviously broken app please.Show lessAyyyCearaJ
Developer Response
Hi. I apologize that you are having issues with our app. Would you please email us at appfeedback@bcbstx.com so that we can get some more information for troubleshooting purposes? Thank you for your patience and feedback.Just one problem
I love the app and all the things I can do on it except for the fact that it will only run in portrait form. When I have to Type things out on my device, my device has to stay in landscape. It would be nice if we had the option on which view we chose.Riaghal
Excellent customer care
Was in extremely painful situations, so bad so that I forgot my insurance card and I was able to retreat the information needed with the use of an excellent Customerservice representative. Very impressed with this organization. Was a member of long time ago for over 20 years and was delighted when my new employer informed me of their carrier. Thank you!!Show lessGreatefull
Something Went Wrong
For the past several days at least (since downloading the app), I’ve received the following message after entering my User ID and password: Something went wrong on our end. We are aware of the problem and working on a solution. Please try again later. When my premium is due, I’m going to tell customer service I know my premium is late. I’m aware of the problem and working on a solution. I’ll try again next month. Am I going to get any sympathy? Probably not. Let’s make a deal, BCBSTX: I will pay you $25,000 a year for my healthcare coverage for my wife and me, any you supply me with a reliable app to access the information I need about my claims, coverage, and payment options.Show lessNpo4onskjy
Nice UI but unreliable
The app looks great, the problem is that the majority of the time it doesn’t work. Over half of the time I try to log in, it says that there’s an issue on their end and to try again later. Some of the screens in the app won’t load correctly. Customer support is helpful once you get through to them but that is beyond the app.Show lessTylermm12
Broken app, Worse support
UPDATE: The app is mostly functional for me now. The coverage section is still iffy and I can’t see individual deductibles, but everything else appears to be working. Nice to finally add my insurance card to my Apple wallet after over a year of issues. Knocking off two stars from 5 for the remaining issues and the issues I had with support.
OLD REVIEW: This app is almost completely broken for me. The only portion that works is the claims center. Everything else throws an error, so I am unable to even view my medical card in the app or my coverage. I’ve tried contacting the support email on FOUR occasions now. Each time I have gotten no response or a single follow up email asking questions and no further follow up after I provide answers. Each email response has the same signature and name, so it feels like it’s one person providing support on this that may or may not respond.Show lessSlicerax
Fire the Product Manager!
This app is horrible! 1) The location finder puts me 2 counties away from my actual location. 2) the search function is clunky, why click search just to type in a search criteria just to click search again? 3) once I get a search result with a list of providers, the “call now” button does nothing, takes me to a blank page with the “done” button in the upper left corner, no other option other than clicking “done”, which takes me ALL THE WAY BACK TO THE WRONG LOCATION! Start the clunky search process all over again. 4) don’t click the directions button either on a search results page, this too will wipe the search results away. 5) don’t leave the app to call or look for directions, this too will wipe your search results away!
BTW, I’ve delivered half a dozen successful software products to market and understand the importance of a positive user experience, I would have fired whoever designed this app!Show lessCoredominator
Easy to use
I love the app! It’s easy to use and has most of your needed information. The member ID cards shown could be improved. I had to call to obtain the BIN # and PCN # for pharmacy coverage since my card had not arrived. Also, I have issues accessing prior auth info and visit/procedure summaries. It says sorry check back later (a few days.) It has its minor issues, but overall I like the app and it’s easiness to use on the go! (:Show lessXrobles
What is the purpose of this app if I can’t do anything?
Despite seeing the negative reviews I decided to download this app anyways, to find a doctor and find out my coverage, etc.. upon logging into my account on the app and clicking on the “coverage” tab I was greeted with the error message “we’re having trouble loading your coverage information. Visit Blue Access for Members (BAM) to view your information.” I visit BAM and I am still not able to access the information I am trying to seek. This is 2019 your app and even the mobile website should give members the chance to access all information, especially for the amount of money we pay to keep our health insurance. Very unprofessional.Show lessPenelopehobbs
Developer Response
Hi, I apologize that you are having issues with our app. Would you please email us at appfeedback@bcbstx.com so that we can get some more information for troubleshooting purposes? Thank you for your patience and feedback.Temporarily Down (for months)
I haven’t been able to login to the app in months (in early 2018, the app worked well). I keep thinking it might start working after each update. I’m disappointed. Every. Time. I get conflicting error messages about “temporarily unable to access your account” and “account not permitted” and am redirected to the website (Blue Access for Members) which works just fine. I tried emailing the the app support address listed in other negative reviews and didn’t hear anything. Don’t get your hopes up with this app.Show lessCurtisC2
