Leave a Review BCBSTX
Mobile app
Having everything on my phone is so convenient and so easy. I don’t have to worry about my cards and all the information I need is on this app. Thank you so much for making things easier for myself and my family.nikkiicano11
BCBS app functions fairly well
With more than 80% of all web interaction coming from a mobile device, BCBS has done a good job of getting most functions working well. While some Windows take you to a forced end, they’ve gotten better about giving a back function so you don’t have to start over after closing. Today’s functions are smooth.Show lessTSBellaire
Allstate car insurance
When deciding whether to renew with Allstate after buying a brand new car, I spoke with Yani at Steve Toman’s Allstate’s office. Not only did she end up getting me better rates, she walked me through every part of the policy ensuring that I understood everything entirely! Taking the time I needed and looking for savings while making sure I had the coverage I needed! Great customer service!Show lessEBAJJ
Do not use this app! Legal time bomb.
The terms of use for the app, which LEGALLY BINDS YOU, and which you HAVE to agree to before using the app, has several errors in it, switching BCBSTX with BCBS of Illinois. That’s a legal nightmare waiting to happen trying to figure out who has actual legal jurisdiction since you have legally agreed to both parties being involved. Even the “Contact Us” link in the terms of use takes you to the BCBSIL web page. Way to fail, Texas -.- Even your own legal and/or technical team can’t get your Terms of Use right.Show lessChaluth
BCBS App
i don’t usually love apps. this app answered a question that i couldn’t find an answer to on their website and saved a possibly frustrating phone call. all within 5 seconds of installing. plus it is real time so i don’t have call back to find out my deductible balance.Nathys Haasie
So far so good
I like this App because the following features:1) electronic insurance card just in case 2) easy to look up basic benefits info 3) look up in network healthcare providers 4) I didn’t know you can actually earn points to FSA through visiting eligible clinics for certain checkupswewwyyyypppp
Out of date info
I spent half an hour calling the first several places that the app said were accepting new patients before I actually found a doctor accepting new patients (4 locations, dozens of doctors and none accepting new patients).
I also found the interface very clunky and was not able to use the “back” button very effectively, but I didn’t expect much from the app. I just wanted to find a doctor.
I thought it seemed reasonable that the app provided by my insurer would have current info about who is on the preferred provider list. Can’t say I’m surprised, having had similar experiences with BCBS in the past via their website and phone reps, but that doesn’t make it any more acceptable.
What a colossal waste of time and money. Can’t wait till we get Medicare for all.Show lessaustintreedweller
Easy Access Application
It’s extremely user friendly to look up your history without having to make a call. I’m an older American and Gadgets typically scare me, however this application is very easy to use and understand.10504savitee
Where is Logout?
This company’s tech is terrible. If you have multiple policies, like separate health and dental due to not having the same people on each policy, there is no way to merge under one account. You can’t have multiple accounts in a dashboard like geico either. And there doesn’t seem to be a way to logout from this app, to login under a different policy. Healthcare in the US is cumbersome and purposely complicated & difficult to work with. We need Medicare4All. I’d rather pay more taxes for a simple single payer system than spend countless hours trying to navigate deductibles, copays, coinsurance, etc with Corps that do everything possible to profit off disease and suffering. Yeah that escalated quickly but after decades of getting screwed by ins corps, I’ve had enough and am done being ok with free market health insurance.Show lessDraconisResina
Inability to save EOBs limits usefulness
This app is about 60% useful, hence the 3 stars. The main issue is an inability to save the Explanation of Benefits PDFs. Given that claim details disappear after 18 months for no explicable reason—is Blue Cross really is cash strapped that they can’t afford the server space to keep claim records online indefinitely?—I like to download them locally once they have been finalized. Unfortunately, although one can view the EOB in the app, one cannot save them—there is not even an option—which limits their usefulness, IMO.Show lessInsert. Nickname. Here.
