Leave a Review BCBSTX
Called for EOB
Called twice, first time spoke to Jason who was awesome and helped me get a copy of my EOB. Unfortunately the attachment wouldn’t open on my end so I called back. Second time I spoke to Jared who was also excellent! He helped me reset my password, login and then when neither the computer or phone worked he tried a third option. He suggested I try the app. I grew frustrated at my computer freezing on me but he was patient the whole time. He waited until I installed the app, logged on and found the EOB I was originally requesting. Plus, the app is way easier for me to navigate and I have quick access to all of the EOB and claims I was looking for. Huge kudos to Jared for his help and exceptional service as well as this app being user friendly and super helpful. Thank you all! 👏👏👏Show lessCaliGirl726
Internet assistance
Angel was the 8th person I talked to and this experience was superb!! All the rest were very frustrating. I even had a sw person hang up on me. Communication with BCBSTX is an experience I would not look forward to in the future!! I had to repeat my info almost every time I was transferred.m c shi
logs you out if you switch apps
2 major problems with this app… the first and most annoying is that if i switch apps to reply to a txt message for 5 seconds and come back to this app, it logs me out, and i have to start all over again.. mega annoying… the second problem is that there is no landscape option for the iPad … WHY? my iPad has a keyboard, it is always in landscape mode, but no, i would have to turn my head sideways… instead, i just deleted it off my iPad because it is uselessShow lessChadzilla3
Very Helpful App
I have a complex genetic disease, and I have needed to coordinate a team of doctors for my care. This year I am double insured with BCBS Highmark and of TX. BCBS of TX is a much better App than Highmark and has been extremely useful to find doctors while lying flat on my back in pain. Thumbs up to everything Texas. Bigger and better!Show lessTranzam350
Awesome service
This company is by far the best insurance company I’ve ever had to deal with they are very caring about the costumer I know they called me after some heart problems and they were so helpful I’ve never had a problem with anything else either Thank you for everythingJasonL1973
BCBS Insurance has been great for me & my family
I am thankful for Blue Cross Blue Shield Insurance that we have. I assume the BCBSTX Insurance we have is a blessing through the company my husband works for and thank the good Lord for it. There is a few things I would like to be better; Lower out of pocket, these days with all that’s happening, it is difficult too pay that much out of pocket every year. Prescriptions, why are we only allowed 2 places, CVS & Express Scripts? And our CVS is so short staffed, we have to wait and wait wand wait. These 2 places makes it difficult for people to get some of their medicines the doctor prescribes and you have to go back to the doctor for them too rewrite a new one. (It’s happening to me right now). Let us go to whatever pharmacy or at least add some more. We like the little mom and pops places because they seem to care more and know who you are when you come in. Walmart NO!!! I know Physical Therapy is too much as well as the chiropractor. Especially when the doctor wants you to go 3 times a week.
I like we have our own Accolade contacts to help when needed. And again there are some good insurance companies and some bad ones but like I said, I guess our BCBSTX has been good because of the company it’s through that my husband works for.Show lessLeLe68!
Developer Response
Thank you for your review.Has everything I need!
This app makes it easy to find your claims, providers and even the reward system and your own health assessment. I really like how it rewards you for healthy living and connects with your exercising tracking apps and devices. So you don’t have to manually enter your exercise and steps, etc. which are things that give you points. I’ve gotten my AirPods and an Apple Watch just from healthy living! It’s awesome!Show lessBecca in Windsor
Developer Response
Thank you for the great review!Provider Finder is totally useless
Seriously, whoever approved this app needs to go back to their room and think about what they have done. Because if you list all the things that a provider finder is supposed to do, this app does none of them. If you specify a location, it ignores it. If you go to the map section and move around and click the search here button, it doesn't search there. It randomly interprets a click in a field as a request to zoom in, and then doesn't zoom out when you finish. Totally not useful. A waste of time and space on my phone.Show lessbullschuck
Developer Response
Hi. I apologize that you are having issues with the provider finder function in our app. Would you please email us at appfeedback@bcbstx.com so that we can get some more information for troubleshooting purposes? Thank you for your patience and feedback.Easy, fast and reliable!
I love being able to see all my medical expenses, to be able to track how much I have spent and how much remains on my out of pocket. Also I can see what my Drs. are billing without hassle. I was also able to show my card through the app at several appointments when I had forgotten my insurance card.Show lessPerfectQdlo
Don’t bother unless you are single
New update doesn’t allow users to see deductible information of anyone other than policy holder family member. There are four of us!! It’s helpful to see each person’s individual activity.
Would be nice if each family member could be set up as a separate user on their phones/devices as well and view information. My husband is policy holder but I handle all of the household medical stuff for the entire family, bills, appointments, insurance, etc.
Worst app ever. But then again, BCBSTX is the worst insurance ever so… 🤷🏽♀️Show lessPhoebe92fab4
