Great physical product, mediocre app
Just got an aura for Christmas and the functionality of this app is extremely low. It feels like 95% of effort was put into the physical product and you slapped this thing together.
Whatever algorithm you have deciding which photos get shown is infuriating. It has 300 loaded but shows the same ones over and over and over. Why do YOU decide which photos are good and worth being seen? If you’re going to insist on not having an even shuffle, then I should decide what MY favorite are that you will prioritize.
The video function on Live Photo is also infuriating. When I go to upload, you need to let me turn live function OFF on *select* photos. Either that or once in the app, every single upload should have a toggle for play/don’t play, in the same location you have “Position”. My options are to manually adjust every photo I want to upload in my Photos app before uploading, which is INCREDIBLY time consuming, have no videos ever play, or have a bunch of dumb unwanted Live Photos play.
It’s also craaazy that you don’t have an upload progress bar when loading photos. It’s just a complete mystery on whether things have successfully loaded. “Can take days or weeks” according to your website but good luck figuring out if they ever all successfully did
Whatever algorithm you have deciding which photos get shown is infuriating. It has 300 loaded but shows the same ones over and over and over. Why do YOU decide which photos are good and worth being seen? If you’re going to insist on not having an even shuffle, then I should decide what MY favorite are that you will prioritize.
The video function on Live Photo is also infuriating. When I go to upload, you need to let me turn live function OFF on *select* photos. Either that or once in the app, every single upload should have a toggle for play/don’t play, in the same location you have “Position”. My options are to manually adjust every photo I want to upload in my Photos app before uploading, which is INCREDIBLY time consuming, have no videos ever play, or have a bunch of dumb unwanted Live Photos play.
It’s also craaazy that you don’t have an upload progress bar when loading photos. It’s just a complete mystery on whether things have successfully loaded. “Can take days or weeks” according to your website but good luck figuring out if they ever all successfully did
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Response from developer
Hello EQuizzle, Thank you for your feedback, I'm sorry you're having some difficulties. We'd be happy to look into your account and frame further to help clarify what is happening with your frame and assist you further. Please contact us directly so we can assist you. You can open a service request with this link:https://auraframes.com/help-request Best Regards, Aura Customer Care
