Aura Frames User Reviews

Aura Frames

Aura Home, Inc.

Lifestyle

Photo & Video

Reviews Summary

Positive highlights

💖

This app has- Brings joy and smiles when seeing family photos

🎁

This app has- Great gift for grandparents and elderly family members

🖼️

This app has- High-quality and vibrant photo display

🔓

This app has- Ability to share photos with family remotely

🕰️

This app has- Automatic photo rotation and slideshow

🔋

This app has- Auto-off feature when room is dark

🙌

This app has- Easy to set up and use

Negative highlights

🔀

This app has- Limited control over photo order and shuffling

📂

This app has- Difficulty organizing photos into albums or categories

🤖

This app has- Buggy app with crashes, freezes, and connectivity issues

🔒

This app has- Limited privacy and security controls for shared access

🔍

This app has- Inability to easily find and display specific photos

🔋

This app has- Inconsistent motion sensor for swiping photos

🖥️

This app has- No web app or desktop interface, only mobile app

Top reviews

Most RecentHighest RatedLowest Rated

Great physical product, mediocre app

Just got an aura for Christmas and the functionality of this app is extremely low. It feels like 95% of effort was put into the physical product and you slapped this thing together.

Whatever algorithm you have deciding which photos get shown is infuriating. It has 300 loaded but shows the same ones over and over and over. Why do YOU decide which photos are good and worth being seen? If you’re going to insist on not having an even shuffle, then I should decide what MY favorite are that you will prioritize.

The video function on Live Photo is also infuriating. When I go to upload, you need to let me turn live function OFF on *select* photos. Either that or once in the app, every single upload should have a toggle for play/don’t play, in the same location you have “Position”. My options are to manually adjust every photo I want to upload in my Photos app before uploading, which is INCREDIBLY time consuming, have no videos ever play, or have a bunch of dumb unwanted Live Photos play.

It’s also craaazy that you don’t have an upload progress bar when loading photos. It’s just a complete mystery on whether things have successfully loaded. “Can take days or weeks” according to your website but good luck figuring out if they ever all successfully did

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EQuizzle

8 days ago

Response from developer

Hello EQuizzle, Thank you for your feedback, I'm sorry you're having some difficulties. We'd be happy to look into your account and frame further to help clarify what is happening with your frame and assist you further. Please contact us directly so we can assist you. You can open a service request with this link:https://auraframes.com/help-request Best Regards, Aura Customer Care

Everyone needs one of these

Love the frame, and the app is super easy to upload photos and change settings such as timing, positioning etc. great way to share photos to a specific frame.

lynnestrong

a month ago

Resizing pictures

I think the latest update cannot resize pictures properly. I cannot make a portrait picture into landscape anymore

Joshy70

a month ago

Crashing all the time!

Never have I had such a bad app on my phone - it just crashes all the time and there’s no other way of adding photos. If you’re going to charge such an amount for a frame, at least back it up with a good reliable app

Benjamin1988h

2 months ago

Crashes

Opens and immediately crashes. Unusable which sucks when you’ve paid so much for the frame.

Md12234

2 months ago

Response from developer

Hi Crashes, We're sorry the app is crashing on your device. Please uninstall and reinstall the app, and if the issue continues, don't hesitate to contact us directly so we can assist you further. http://help.auraframes.com/ https://auraframes.com/help-request help@auraframes.com Best Regards, Aura Customer Care

Great Grandmother approved

I purchased this frame so that my mother can follow her great granddaughter pictorially from her birth on. We have now AA1 accumulated 6 months of photos and videos for her on it. I do this from 100 miles away and from any where I travel too. While it is very hard for her to see her in person she truly feels that great grandmother connection. She looks for new photos daily and easily scrolls through them. She is not well, 85 years of age and not a techie. This frame has certainly brought much needed purpose and joy in her life daily . Thanks to your awesome tech

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Phillips CPAP Owner

3 months ago

Best birthday

This is probably the best birthday present a mom can ever get. My kids can send pics straight to my frame and I can experience their joys with them ❤️

Ulandi0310

3 months ago

Wifi stops working and bricks device

The frame randomly decided to stop connecting to our wifi. Multiple factory resets later and every other solution I can find and nothing works. So now I have an expensive paperweight. This is what I get for buying a picture frame that doesn’t have a memory card slot. Didn’t even last a year.

Aura is bad

3 months ago

Response from developer

Hi Reviewer, Thank you for your comments, I'm sorry you're experiencing an issue with your Aura Frame. Please contact our Customer Care team so we can assist you with your frame. https://auraframes.com/help-request We also have an online Help Center with FAQs, videos, and contact links to reach us. http://help.auraframes.com/ Best Regards, Aura Customer Care

Excellently

Excellent

Eric Mckendrick

3 months ago

Requires constant wifi and no easy way to get your albums back

My dad lives in a care home with bad wifi. We brought his frame to brighten up the room but without constant uninterrupted wifi this is just an expensive paperweight. Trying to go to a non connected frame and now finding out there is no way to download the photos from the frame other than 1 at a time

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Electrinity