Leave a Review Curious World
Impossible to subscribe!!!
So frustrating! Every time we try to start the free trial, the app gets stuck in a loop.
“Subscribe to unlock”
“You’ve already subscribed”
“Subscribe to unlock”
“You’ve already subscribed”
“Subscribe to unlock”
“You’ve already subscribed”
The free games are okdrdamondduck
no sound
I am a long time customer of yours,
but without sound this app is useless, I have a subscription .
I give it another day or so but after that will cancel,MsSeniorcitizen
Works great until you buy the full version
We loved the trial so I went ahead a bought the full year. Once I bought it the app never worked, it wouldn’t let us log in to the app. They had horrible customer service. Nobody could help us get our app open. Sad part is my kiddo really loved it. I believe I paid like over $60 for this and we couldn’t use it. And then they want you to ask apple for a refund. And apple redirects you to the curious world customer service. Never got to enjoy this app and I never received a refund either. Very disappointed.Show lesssad ej
Developer Response
Hi, I'm so sorry to hear you had difficulties accessing content in the app! Unfortunately, it is true that all app developers are unable to process refunds when payment is taken through your Apple account - this has to be handled by Apple directly. However, I would love to make sure your child is able to continue enjoying our content. Could you please send the email address you use for your Curious World account to help@curiousworld.com so I can look into what happened and restore access? Thanks!Subscribed and everything is locked
I got the 30 day trial and it says my subscription is active but everything is still locked.Peppermintju
Collects data from your kids!!
According to Wall Street Journal, this app is sending information such as your child’s age and name to Facebook, and does not have a better explanation for this other than “it wasn’t by design”. Please be careful and make sure to research the apps you let your children use before you download them. Many apps nowadays don’t disclose full privacy information or let you opt out of sharing your child’s data. Not only is collecting children’s data without consent morally wrong, it is also prohibited by Apple and Facebook standards.Show lessferbury
Developer Response
Hello, thank you for submitting this review. We would like to reassure you that we take the handling of customer data seriously and investigated our own practices as a matter of top priority. To ensure that we are compliant with privacy requirements, we are members of the kidSAFE Seal Program. This involves adherence to stringent guidelines, including the COPPA Rule. Some data were sent to Facebook by mistake, but none of this data was registered, processed or saved by Facebook. It was never used by Facebook, who deleted it on receipt. As soon as we discovered this, we resolved the situation. We are a company committed to fuelling children’s curiosity and building a lifelong love of learning. Our top priority is to ensure Curious World is safe, and provides children with a fun and ad-free learning experience. If you have any further concerns or questions, we’d be happy to talk - please send us an email at hello@curiousworld.com. Our full Privacy Policy is also available within the app and on our website.Excited
So much fun I love it so much this is for kids. I hope you like it.jfjdfufh
Great when it works
This App would be awesome but seems to have issues. Even though I got the subscription the content remained locked for most of the day, even though it said my subscription was active. At some random point it finally opened up, what changed I’ll never know. Now for 2 days it opens and works, but there is no sound. It’s not my tablet because we can hear every other App and sound, but this one is just silent no matter what I try. And the sound REALLY matters for almost everything, especially since my 3 year old doesn’t read yet. No sound makes it basically unplayable. Like I said, the content would be awesome and when it did work for a brief amount of time he loved it. But I’m frustrated at the wasted hours I’ve spent trying to get this thing to work correctly. PS...the iPad is brand new and in perfect working order. Hope someone can help!!Show lesserinlynn610
Developer Response
Hello, thanks so much for getting in touch with us about this! Our development team are investigating the problem and we should have a fix very soon for you. If you could please email help@curiousworld.com with your account email, we'll be able to make sure you receive all the subscription time you've paid for.
