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Doesn’t recognize US passport hologram easily
I tried using this app yesterday with my 88 year old mother and received an email back a few hours later indicating it could not recognize the hologram.
Last year I used it and it worked great, this year seems not as good or more sensitive.
I understand the need for high security, but I would suggest the following:
1) Immediate feedback if hologram quality isn’t good enough. That way we can immediately retake the picture/video. If this part doesn’t require a human to check it should be possible.
2) If the proof-of-life (ie selfie with head movement) is ok, allow for only the document/hologram part to be resubmitted rather than go through the whole procedure again.
These 2 points are because a lot of elderly persons need assistance when using the app so immediate feedback or just redoing a part of the procedure would help make it easier.
We will be completing now via snail mail.Show lessDeveloper Response
Hallo MW9817! Es tut uns leid, wenn Sie unzufrieden sind. Wir arbeiten bereits an einer Lösung zu Ihrem Problem. Ihr POSTIDENT TeamDoesn’t capture the hologram in passport
Never captures the holographic symbols on French passport. We tried it last year, and again this year for a total of 6 (six) times!!!! Finally gave up and went to a notary instead. The idea is good (if only it would work)Developer Response
Hello ingma1961! Information about the identification documents which we accept can be found in our FAQs: https://www.deutschepost.de/de/p/postident/privatkunden/faq.html Your POSTIDENT teamWas not able to satisfy the requirements of proof of life with this app.
Terribly disappointed and frustrated with our experience using this app. Tried 3 separate times (twice using an iPhone 12 Pro and once with an iPhone 15 pro) received an email notification that the hologram on the passport was not clear enough and to try again with better light conditions…so we did it again outside in the middle of the afternoon and got the same response….. NOT happy with this process.Show lessDeveloper Response
Hello Dorisjones ! We are sorry if you are dissatisfied, we are already working on a solution to your problem. Your POSTIDENT team.