Leave a Review POSTIDENT
Doesn’t recognize US passport hologram easily
I tried using this app yesterday with my 88 year old mother and received an email back a few hours later indicating it could not recognize the hologram.
Last year I used it and it worked great, this year seems not as good or more sensitive.
I understand the need for high security, but I would suggest the following:
1) Immediate feedback if hologram quality isn’t good enough. That way we can immediately retake the picture/video. If this part doesn’t require a human to check it should be possible.
2) If the proof-of-life (ie selfie with head movement) is ok, allow for only the document/hologram part to be resubmitted rather than go through the whole procedure again.
These 2 points are because a lot of elderly persons need assistance when using the app so immediate feedback or just redoing a part of the procedure would help make it easier.
We will be completing now via snail mail.Show lessMW9817
Developer Response
Hallo MW9817! Es tut uns leid, wenn Sie unzufrieden sind. Wir arbeiten bereits an einer Lösung zu Ihrem Problem. Ihr POSTIDENT TeamDoesn’t capture the hologram in passport
Never captures the holographic symbols on French passport. We tried it last year, and again this year for a total of 6 (six) times!!!! Finally gave up and went to a notary instead. The idea is good (if only it would work)ingma1961
Developer Response
Hello ingma1961! Information about the identification documents which we accept can be found in our FAQs: https://www.deutschepost.de/de/p/postident/privatkunden/faq.html Your POSTIDENT teamWas not able to satisfy the requirements of proof of life with this app.
Terribly disappointed and frustrated with our experience using this app. Tried 3 separate times (twice using an iPhone 12 Pro and once with an iPhone 15 pro) received an email notification that the hologram on the passport was not clear enough and to try again with better light conditions…so we did it again outside in the middle of the afternoon and got the same response….. NOT happy with this process.Show lessDorisjones
Developer Response
Hello Dorisjones ! We are sorry if you are dissatisfied, we are already working on a solution to your problem. Your POSTIDENT team.Useless
The app did work but all submissions with a valid drivers license or a US passport failed. both with security features. Enormous waste of time. Worked last year and now terribly worthless. Tried multiple times. Finally had to give up. Whatever has been done… pls fix.Vfr700rider
Developer Response
Hello Vfr700rider ! You can find information on the ID documents we accept in our FAQs: https://www.deutschepost.de/de/p/postident/privatkunden/faq.html Your POSTIDENT TeamUS passport for German pension
We tried 9 times and still not success !
Person is 95 years old and feeling so lost and bad with apps
The message always come up as following
The holograms and security features on your document are not recognisable well enough.
Please try again and follow the instructions in the app. In particular, please make sure that your identification document is tilted correctly and that you habe good lightning conditions.
Please advise what’s to do ???
So bad and we really upset with applicationsShow lessLarisaOK
Developer Response
Hello LarisaOK! We are sorry that you had problems identifying yourself. Our security requirements are very high, which is why POSTIDENT employees have to check details in the identification documents and the quality of the recordings must be good. Alternatively, you can also use Postident through a branch. Your POSTIDENT team.Too sensitive to accept US passport hologram
Awful! Having tried several times to use my smartphone camera to video my US passport hologram, I gave up and used snail mail.
Update
The development team is working on the problem. Let’s hope they are successful or use a different method of verification. 🤞Maremeermair
Developer Response
Hello Maremeermair ! We are sorry if you are dissatisfied, we are already working on a solution to your problem. Your POSTIDENT team.Postident!
Very convenient to file and also cost and time effective, as well as green procedure by going paperless.
Thank you for making it possible.Drakesbad 😄
Developer Response
Hello Drakesbad! Thanks for your review! We are pleased that you are satisfied with our app. Your POSTIDENT team.Well developed system
Very easy and logical to use - was able to send ID information without problem. It is important for the user to receive a confirmation that the ID process was successful. Have not received any confirmation.Pete3332
Developer Response
Hallo Pete3332! Vielen Dank für Ihre Bewertung! Wir freuen uns, dass Sie mit unserer App zufrieden sind. Ihr POSTIDENT Team.German Mediocrity
The entire process felt like an egregious breach of privacy; almost as if I were being politely mugged.
Most other companies perform this process more securely by not involving humans as intermediaries.
The cherry on top is that they operate limited hours, so if you don’t have free time, too bad.Show lessmendozavr
Developer Response
Hello mendozavr! We are sorry that you are dissatisfied with our service. Our primary goal is to provide our customers with a simple, pleasant and technically smooth identification process. We apologize if we could not achieve our goal in your case. Your POSTIDENT TeamWell developed system
Very easy and logical to use - was able to send ID information without problem.Developer Response
Hallo Pete3332! Vielen Dank für Ihre Bewertung! Wir freuen uns, dass Sie mit unserer App zufrieden sind. Ihr POSTIDENT Team.
