POSTIDENT User Reviews

Deutsche Post AG

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Too sensitive to accept US passport hologram

Awful! Having tried several times to use my smartphone camera to video my US passport hologram, I gave up and used snail mail.
Update
The development team is working on the problem. Let’s hope they are successful or use a different method of verification. 🤞

Maremeermair

5 months ago

Response from developer

Hello Maremeermair ! We are sorry if you are dissatisfied, we are already working on a solution to your problem. Your POSTIDENT team.

Does not work for Canadian citizens

This app does not work for Canadian citizens. We had to manually finish the proof of life paper forms at the doctors office and bank.

Derpalicious

5 months ago

Response from developer

Hello Derpalicious! Please note the pension service process steps explained in detail on the following pages: https://www.deutschepost.de/de/r/rentenservice/gesetzliche-rente/dln/dln-verfahren/dln-verfahren-process.html. Your POSTIDENT team

Terrible changes

The new way of identifying individuals is awful. The program does NOT recognize holograms on Canadian Passports despite following directions precisely (good lighting, tilting in all 4 directions). Holograms were clearly visible on screen during recording. Did not have this issue last year.

Patientx77

6 months ago

Response from developer

Hello Patientx77! We are sorry that you are dissatisfied with our service. Our ultimate goal is to provide our customers with a simple, pleasant and technically seamless identification process. We apologize if we were unable to achieve our goal in your case. Your POSTIDENT team.

doesn’t accept a russian passport

for no reason whatsoever

_J00hny5

9 months ago

Response from developer

Hallo _J00hny5! Es tut uns leid, dass Sie unzufrieden mit unserem Service sind. Unser oberstes Ziel ist es, unseren Kunden einen einfachen, angenehmen und technisch reibungslosen Identifikationsprozess zu ermöglichen. Wir bitten um Entschuldigung, wenn wir unser Ziel in Ihrem Fall nicht erreichen konnten. Ihr POSTIDENT Team

Geht keiner ran

5 min Wartezeit und 40min später immer noch niemand da

Livezilla User

a year ago

Response from developer

Hallo Livezilla User! Leider kommt es derzeit zu längeren Wartezeiten. Wir bemühen uns, schnellstmöglich wieder einen schnellen Service sicherzustellen. Ihr POSTIDENT Team

Postident!

Very convenient to file and also cost and time effective, as well as green procedure by going paperless.
Thank you for making it possible.

Drakesbad 😄

a year ago

Response from developer

Hello Drakesbad! Thanks for your review! We are pleased that you are satisfied with our app. Your POSTIDENT team.

Great APP for Certification of Life

Really easy to do and good work!
Thank you from Canada, Well done!
Holger Sierks (POA) for Waltraud Sierks

holger93

a year ago

Response from developer

Hello holger93! Thanks for your review! We are glad that you are satisfied with our app. Your POSTIDENT team.

Great App.

The process was very easy to follow.
Thank you, I would recommend this to anyone
in need of using this App.

Ozipuff

a year ago

Response from developer

Hello Ozipuff! Thanks for your review! We are glad that you are satisfied with our app. Your POSTIDENT team.

Well developed system

Very easy and logical to use - was able to send ID information without problem. It is important for the user to receive a confirmation that the ID process was successful. Have not received any confirmation.

Pete3332

a year ago

Response from developer

Hallo Pete3332! Vielen Dank für Ihre Bewertung! Wir freuen uns, dass Sie mit unserer App zufrieden sind. Ihr POSTIDENT Team.

German Mediocrity

The entire process felt like an egregious breach of privacy; almost as if I were being politely mugged.

Most other companies perform this process more securely by not involving humans as intermediaries.

The cherry on top is that they operate limited hours, so if you don’t have free time, too bad.

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mendozavr

a year ago

Response from developer

Hello mendozavr! We are sorry that you are dissatisfied with our service. Our primary goal is to provide our customers with a simple, pleasant and technically smooth identification process. We apologize if we could not achieve our goal in your case. Your POSTIDENT Team