Leave a Review POSTIDENT
Utter failure
Fails no matter what document I use, even the ones that are stated to be valid, and no matter how well I make the photos. So the one thing the app is supposed to do, it cannot do. 0/5 starsDampfen
Developer Response
Hello Dampfen! We are sorry that you are dissatisfied with our service. Our primary goal is to enable our customers to have a simple, pleasant and technically smooth identification process. We apologize if we were not able to achieve our goal in your case. Your POSTIDENT teamNo English support
Tried to verify my ID but there are no English speaking representatives.
Kept trying several times but only options were German or Polish. Neither would understand English so wasn’t able to verify my identity and eventually gave up.Espankat
Developer Response
Hello Espankat! We are sorry that you are dissatisfied with our service. Our primary goal is to provide our customers with a simple, convenient and technically smooth identification process. This includes in particular the possibility of video chats in English. We are sorry that this did not work in your case. Your POSTIDENT teamExtremely rude
The first person I talked with was extremely rude to me. He claimed that he knew me and I was “always on there”. Would not go forward with the identification process but took photos of my identification. I believe he is an identity thief.BBippy
Developer Response
Hello BBippy! We attach great importance to the professional, friendly behavior of our employees and formally apologize to you. Please also inform the client of your identification about this - they will forward all details to us so that we can investigate the matter and take action. Your POSTIDENT TeamGreat app
Easy to useScottO 31
Developer Response
Hello ScottO 31! Thank you for the feedback! We are glad that you like the app. Your POSTIDENT Team.Taking the video,,, is not quite clear how long and how to load to the app
The video instructions need to be better defined and how long should it beFreddyboy1948
Developer Response
Hello Freddyboy1948! Thank you for your review! We are always striving to improve the Postident service and are continuously developing our app. Your POSTIDENT TeamKeiner redet deutsch
Was für ein schlechter Service. Keiner redet Muttersprache. Man beschwert sich und es wird sofort aufgelegt. Unglaublich schlecht. Typisch postNanothan1000
Nick
Great servicenick from Montana
Developer Response
Hello Nick! Thank you very much for your review! We are glad that you are satisfied with our app. Your POSTIDENT Team.Very convenient and fast but needs improvement
I am very pleased that the process of PostIdent is now way faster than it used to be. All together it used to take hours of my time to print, sign, take everything to the post office and wait in the queue. I am, however, disappointed about the unnecessary manual work I now have to do with all this. The app asks me to take a photo of the front and back side of my ID. It then guides me through the process of manually typing everything on my ID into the app. What is the point of taking the photo if everything has to be entered manually. Photos are again taken during the actual identification process which is understandable. So, please use the processing power of modern phones and automatically read all the data from the protons I’ve taken. Just let me check if everything was read correctly. The person I talked to asked me to do so anyway at the end of the process. There‘s definitely room for improvement.Show lessMoglee
You wait and have no clou how long.
You wait and you have no clou how long. Hung up after 30 minutes. Tried again later with the same result. Sorry, but this is not eccaptable!!!!TILLabcdefg
Acceptable ID not automatically accepted
I was told that I could use the app with my U.S. Passport, but when I tried the initial photo document, the system pushed back. I used my German license and was able to get through to a very nice Post worker, but it should have had an option to chose the country from which the ID comes from before taking the picture...Show lessSarah O'Hern (KGO)
