Worst ID experience ever
From all the ID experiences I had before through smartphone apps this one was by far the worst. Very rude person keeps telling me over and over again to hold my ID into the camera the front side, the backside, the front side, the backside, the front side, in front of my face, clean dust from the card, go away from the window, go into the kitchen under the exhaust hood. I have a new German ID, so there were really good to read and using a new iPhone camera. And after going through all this stuff taking all the data and photo, she asked me about my age. What if you are so nervous that you get it wrong? Will the whole process be canceled? Ridiculous.
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identification service
brilliant service. massive practical saving!
One star for the rudest woman I've ever encountered, and a buggy problematic app
So I try to authenticate online, the connection isn't so great and the woman hangs up on me so I switch to the app. The app cuts out halfway through, so I switch back to the web identification and get the same woman as before. She gets incredibly angry and frustrated without even explaining what's wrong, accuses me of not speaking English and says incredibly racist things like "Do I look like I'm speaking Chinese?" (mind you, she KNOWS that I'm a US citizen) before rudely snapping that my camera isn't good enough for her to take pictures (something that wasn't explained before she hung up on me last time). Then she hangs up on me again. A woman like that doesn't deserve a position talking to people for a living.
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This app is a crap!
This app is awful. It gives information only in German, keep increasing the waiting time and no one ever answer the call. Worst customer experience ever.
Convenient app
Great app and saves you from having to drive to the post office and wait in line!
Would be fine if the queue was less than an hour
The app seems fine. A queue of 45 person is indicated as 1 minute wait. In fact it’s about 1 hour. Don’t bother with this. Quicker to visit your local post office!
Super Lösung
Wohne zur Zeit in den USA und hab ein neues Bankkonto in D eröffnet. Mit der App konnte ich mich per Video Chat identifizieren und das Konto eröffnen. Super hilfreich. Die App Funktion sind super umgesetzt und man sieht nun auch mal mit wem man spricht. Schön zu sehen, dass die Post die neuen Technologien nutzt.
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