Great useful resource!
My colleagues and I have found this to be an invaluable resource during school and in clinic. I highly recommend!
Service stopped without any notification
I did one time purchase a fewer years ago, the service suddenly stopped one day without any notice, I do not remember when I bought it and can’t provide the information, never mind I paid for upgrade , still can’t login , I contacted the company, it says waiting one or two weeks and checking the email, I want to know exactly the date will the problem is going to solve
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Acupuncture student review
An indispensable learning tool and resource for students and licensed practitioners alike. Highly recommended.
A helpful resource in the clinic
I’ve been using the app for a couple of years now. It does what it says on the tin. The format is clear and helpful - eg point combinations and search function. A great, portable and handy reference!
Exceptional app
This is a very informative app which has been my faithful companion from a beginner as a student many many years ago to now as a practitioner. Very valuable knowledge is shared that is available at your fingertips and the videos are a bonus. The app is easy to use and also appreciate the recommendations that are very effective once used with other points in conjunction. I have learned so much more as well. As my experience and knowledge base grew, the more I find this exceptional app to be very useful and my respect deepens for the makers of it. Thank you. Highly recommend it.
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App Doesn’t work
I’m going into acupuncture school and was told this was a great app to use instead of a textbook. Would be nice to actually try to use it. I signed up through my email and it tells you it will send you a verification code to your email to verify your account before you can start. I have resent a verification code multiple times and have yet to receive anything (including junk/spam mail). This app is completely useless if I can’t even get through the first step to use it.
I’ve tried using a different email as well as deleted the app and redownloaded it again. Still doesn’t work.
I’ve tried using a different email as well as deleted the app and redownloaded it again. Still doesn’t work.
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App problems
I’ve had the same issues as everyone else when it comes to upgrading. Despite this the builders were quick to respond to my concerns and are genuinely interested in helping you out. It’s a great App, and despite the issues I’d recommend it. Just be aware you’ll probably have problems but get in touch with them and it’ll be sorted.
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Purchased updated to pro still have that LITE membership
Hello there,
I had purchased $54.8 update membership for pro - i was hoping to study for the exam but my account still shows LITE and no access to the material I had paid for . What’s happening???
I had purchased $54.8 update membership for pro - i was hoping to study for the exam but my account still shows LITE and no access to the material I had paid for . What’s happening???
Great app for acupuncture students
PLEASE PUSH SOME NEW UPDATES! This app hasn’t been updated for a year, there are bugs need to be fixed.
Please add more quiz questions for us to practice, that would be helpful.
Please add more quiz questions for us to practice, that would be helpful.
Charged but no access
I purchased the standard version to be able to see more channels but was not able to see them so I proceeded to purchase the Pro version however still cannot see any additional content and my account status states “Lite”. I emailed the support org box with no response.
Edit to add:
Support reached out and enabled my access and refunded the unnecessary standard. App is great when accessible.
Edit to add:
Support reached out and enabled my access and refunded the unnecessary standard. App is great when accessible.
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Charged but no access
I purchased the standard version to be able to see more channels but was not able to see them so I proceeded to purchase the Pro version however still cannot see any additional content and my account status states “Lite”. I emailed the support org box with no response.
Upgrade through web instead of iPad
I tried to upgrade several times through iPad and it never worked even though I was charged. Then I tried it on MOA’s website and it worked! So pay through the web and you’ll have full access on iPad immediately.
What happened?
I have been using this for a few years, I paid for it. It was great, then, all of a sudden i lost access. So i paid again, still no access. What is the big idea, jerks?
upgrades
i just upgraded to the standard level & then to pro level & i am still unable to access some of the content.
what to do?!
what to do?!
0 stars
I downloaded this app, when I enrolled as a student. Was the best tool I had. I referenced it all the time, especially for studying on the go. Then, I got kicked out. I payed for the standard subscription. Was not allowed to access ANY of the meridians. THEN payed for the PRO subscription. I am still not allowed to access any of the modules. I reached out to the company for access to the INFORMATION I PAYED A LOT OF MONEY FOR. No one has gotten back with me. I am not on here to write a review. I am in here because I want someone to help me access the APP I PAYED A LOT OF MONEY FOR.
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Response from developer
Hi TheD.indamouff, we're very sorry to hear about your experience. This is a fault with the upgrade mechanism which unfortunately affects some customers, and we are building a new version to fix it. In the meantime, we help all users who contact us as soon as possible, usually within 24-48 hours, so your message must have gone to the wrong place or somehow not turned up. Please email support@amanualofacupuncture.com and we will help quickly.
Paid, but still only gives me Lite access
I paid for t he Pro version when the free trial ran out. A week later I still only have one channel access.
I reloaded the app, went through the purchase process again in case my card hadn't worked. Logged in multiple times. No joy. Not even sure who to contact about this.
When it was working it was wonderful - five stars!
I reloaded the app, went through the purchase process again in case my card hadn't worked. Logged in multiple times. No joy. Not even sure who to contact about this.
When it was working it was wonderful - five stars!
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Response from developer
Hi, we're very sorry to hear about your experience. This is a fault with the upgrade mechanism which unfortunately affects some customers, and we are building a new version to fix it. In the meantime, we help all users who contact us as soon as possible, usually within 24-48 hours. Please email support@amanualofacupuncture.com and we will help quickly.
Purchased the Pro version but can’t access it
Watch out guys, I purchased the pro version for £50 this morning because I needed access to some of the extra features today.
My account is still locked to the lite version and I almost blew another £50 clicking to upgrade to pro again!
Lots of logging out and in and restarting the app haven’t helped.
I’ve reported it to the App Store and have sent a message to the developers through the app asking for help. 7 days expected for a response is too long though when I needed to use the app today
My account is still locked to the lite version and I almost blew another £50 clicking to upgrade to pro again!
Lots of logging out and in and restarting the app haven’t helped.
I’ve reported it to the App Store and have sent a message to the developers through the app asking for help. 7 days expected for a response is too long though when I needed to use the app today
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Upset and inconvenienced
I had the original subscription which was a hefty price (don’t remember the exact price because I bought it last year) but since I enrolled in school I told my self that it was a worthy investment. I had access to all the systems. I’ve been off since March and now when I go back into the app I am only given access to the large intestine meridian. I just bought the standard edition for an additional $28 and I still only have access to the large intestine channel. Today is one of the few days I have off between school and work-I REALLY WANTED TO CATCH UP on some of my school stuff and I guess now I can’t. P.s. the app is asking me to pay more to go pro but then why only have a standard subscription if you are only going to restrict a buyer to one organ system just like in the lite subscription?
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Response from developer
Hi, we're very sorry to hear about your experience. This is a fault with the upgrade mechanism which unfortunately affects some customers, and we are building a new version to fix it. In the meantime, we help all users who contact us as soon as possible, usually within 24-48 hours, so your message must have gone to the wrong place or somehow not turned up. Please email support@amanualofacupuncture.com and we will help quickly, and we will arrange a refund of an excess charges.
Disappointed
I purchased the hard copy, it would make more sense for this app to come with the purchase of the text. As a student it is disappointing to download the app and be prompted to pay more again for in order to use the worthwhile aspects of the app to help with studying (quizzes, point location etc).
I enjoyed until I tried to upgrade
I actually really enjoyed this app and the information offered - very detailed and the pictures are great - beautifully detailed.
I updated to standard and it didn’t work, then to pro version with the same issue - nothing working or responsive…
Please fix and check your email for my refund request.
I updated to standard and it didn’t work, then to pro version with the same issue - nothing working or responsive…
Please fix and check your email for my refund request.
