Unfortunate experience
First time using app. Booked taxi the day before for a special event. Thought using app would be better than phoning as we would get confirmation by email - and any updates. Didn’t work out like that..
Initially I received 2 confirmation emails which was reassuring.
Day of pick up received no further communication but thought this was standard.
Time of pick up arrived - no taxi - waited 5 mins then checked the app - only to find it had been cancelled (news to me!) called a1 - only to be told taxi had indeed been cancelled, apparently by phone the previous day (I’ve checked my phone details are correct in app and checked email spam folder - and definitely no one contacted me to say the booking was cancelled)
The lady I spoke to at a1 said it was because we ordered a 6 seater (?) (so my fault?) as they don’t work Wednesdays (?) and they were possible on holiday anyway. (?) bizarre
Anyway I asked for alternative car to be sent - only to be told there wasn’t one available for another 30 mins. This was of no help to us as we had a table booked for a surprise meal and we couldn’t be that late.
I politely said that it wasn’t good enough - and was told I was being rude (not rude - stressed!) I ended the call, phoned another local firm and we had a taxi within 10 mins.
Mistakes happen, we were unfortunate it happened to us on an important evening. We felt a1 could have handled it better. I don’t believe we had an apology, just excuses.
They may not a bad company generally , but in light of our experience we Unfortunately won’t be using them again in a hurry, or recommending.
My advice would be if you do use the app to book double-check your app for updates.! - Because you might not get a call or email if it gets cancelled…
Also - I think the app would be more accurate if they say cars can take up to 4 passengers (icon has 3 for all cars - not everyone is taking luggage)
Hope others get on better than we did.
Initially I received 2 confirmation emails which was reassuring.
Day of pick up received no further communication but thought this was standard.
Time of pick up arrived - no taxi - waited 5 mins then checked the app - only to find it had been cancelled (news to me!) called a1 - only to be told taxi had indeed been cancelled, apparently by phone the previous day (I’ve checked my phone details are correct in app and checked email spam folder - and definitely no one contacted me to say the booking was cancelled)
The lady I spoke to at a1 said it was because we ordered a 6 seater (?) (so my fault?) as they don’t work Wednesdays (?) and they were possible on holiday anyway. (?) bizarre
Anyway I asked for alternative car to be sent - only to be told there wasn’t one available for another 30 mins. This was of no help to us as we had a table booked for a surprise meal and we couldn’t be that late.
I politely said that it wasn’t good enough - and was told I was being rude (not rude - stressed!) I ended the call, phoned another local firm and we had a taxi within 10 mins.
Mistakes happen, we were unfortunate it happened to us on an important evening. We felt a1 could have handled it better. I don’t believe we had an apology, just excuses.
They may not a bad company generally , but in light of our experience we Unfortunately won’t be using them again in a hurry, or recommending.
My advice would be if you do use the app to book double-check your app for updates.! - Because you might not get a call or email if it gets cancelled…
Also - I think the app would be more accurate if they say cars can take up to 4 passengers (icon has 3 for all cars - not everyone is taking luggage)
Hope others get on better than we did.
Show more
App doesn’t update properly.
Keep your phone with you at all times while using this app, it doesn’t automatically update (says diver is ten minutes away when they are outside waiting for you), I now have to pay twice for one journey. Not happy.
Rubbish
Poor quality App that blacklisted my device for no reason
Best
Great service and always on time
Mr
Very good
