AassistChat is the agent app for teams that support customers across many websites. Everything that arrives from your sites lands in one place, on your phone, the moment it happens.
ONE INBOX FOR EVERY WEBSITE
See every conversation across all the sites you are assigned to, newest first, with the website marked on each row. Narrow to a single site when you need to focus. Filters keep the words your team already uses: Waiting, My open, Transferred to me, Unresolved and All resolved, with resolved chats split into those closed by an agent and those closed automatically.
KNOW WHO IS THERE
A visitor's presence shows on every conversation as it changes, so you can tell who is still on the site and who has gone quiet before you reply. The live board groups everyone on your websites by site and by page, opens to show who is on each page, and lets you start a chat with an opening line of your choosing.
REPLY FAST
Type a slash to bring up your saved replies and drop one straight into the message. Attach photos, screenshots or files. Claim, transfer, resolve and reopen conversations, leave internal notes for teammates, and see when another agent is already viewing the same chat.
TAKE CALLS
Visitors can call you from the website. Calls ring on your phone and can be answered, held, muted, put on speaker or transferred. Minimise a call to keep typing in the same conversation. Call history is kept per site, with recordings where your workspace allows them, and callbacks visitors have requested are marked in the conversation itself.
SHARED MAILBOXES
Read and reply to your team's mailboxes from the same app. Mailboxes are listed by website with unread counts, so a team with dozens of them can still find the right one. Folders for inbox, sent, drafts, spam, trash and archive. Reply with the original quoted beneath your message, choose which identity you send from, and turn an email into a chat when it needs a live conversation.
STAY IN CONTROL
Set yourself away when you step out. Block abusive visitors. Look up a contact in your CRM without leaving the chat. See how visitors rated your conversations. Choose whether visitors can call you, everywhere or per website.
BUILT FOR REAL WORK
Push notifications for new messages and incoming calls. Lists load as you scroll, never all at once. A dropped connection is shown, never hidden, and reconnects on its own.
AassistChat is for agents on an AassistChat workspace. Sign in with the email and password your workspace administrator gave you. Administrator tools are on the way.
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