Buggy
Anytime I try to open my camera on my Apple TV, the app crashes. Unable to watch for extended periods on my phone even. Would be nice if this were fixed.
Alarm and app.
Very good alarm and app. Battery and cellular backup in case of power or internet outages. Monitored alarm system. Has worked flawlessly for over 3.5 years. Monitoring company rings immediately if there is an issue. I replace my device/ sensor batteries yearly, and don’t wait for them to run out.
Geofence broken
We've been using this system since it first came out and it's worked well until now. Geofencing has been broken for nearly a month and the only way I got confirmation that it is known is by reading the app reviews. No notice from the company? I would have just manually armed had I known it wasn't working until a fix. They should have updated existing customers.
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Sketchy since the start
Thought this would be an upgrade over the generic adt or whatever but it’s more of a hassle and now that geofencing doesn’t work, it’s useless. Spent way too much on the gadgets and subscription for it to be this mid. I would recommend everyone to go elsewhere for a home security system
Flakey service, flakier support
Be careful if you rely on geofencing to auto-arm your system. It’s a known issue that doesn’t work reliably, but Abode hasn’t notified customers and their status page still shows everything as operational. That means people may be leaving home thinking their system armed automatically when it didn’t. Bugs happen, but the lack of communication about a security feature is concerning.
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Geofence died
Geofence is broken as of late May 2026. Also, adding new account from iOS sings you out (also broken). I have subscription.
Dev team, please fix it.
Dev team, please fix it.
Amazing app and system for HomeKit
Hats off to Abode! Get system and integration with HomeKit.
Geofence stopped working.
Alarm stopped arming and disarming when leaving/arriving home. This started about a week ago.
Best product for home security
I got it in 2021 and it was the best purchase I bought. I did have one camera go down out of the two pack, but would definitely buy more.
Giving up
We are moving to another brand. The app shows ads that are misleading and fraudulent, showing what looks like a button that says “click here to continue” or “you have a virus.” Not sure what happened to this company, but things have gone downhill. I do not trust them enough to put an internet connected camera in my house.
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Pretty terrible
So many bugs. Poor UX. Poor communication from vendor. I do NOT recommend. They even say “native” support with HomeKit, yet only my hub works with Home and everything else fails. I’ll be surprised if this company is around in three years— it’s that bad.
Video doesn’t replay
I have tried everything to get the video to play on my phone after being recorded but it won’t. I even got a new phone but still will not playback a recording. There is also a few minute delay on being notified of when there is movement near your home. Clear picture but camera is stagnant so you have to angle it to see what you most want to see.
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Cameras fail often and customer support is poor
Cameras fail to make and maintain connection to WiFi. Repeated discussions with support staff did not resolve issues. I moved to Blink.
App won’t load
App has suddenly stopped loading. It just spins when I try to open it. I’ve done all the usual troubleshooting including delete and reinstall which fixed it for a few hours. But now it’s back to hanging which means I’m paying a monthly subscription for a broken app and a product that I can’t access. And yes. My phone and app both have the latest updates.
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Never Again
You would be much farther ahead to go with a platform that has replaceable batteries for sensors instead of needing to buy new sensors every few years. Better alternatives exist.
And still no updates
Other reviewer with problems was promised a bug fix update 2 months ago-I keep waiting to update but don’t until they fix the problems (at least I know how to manipulate the old app).
It doesn’t take 2 months to make updates… I have some other “free” apps they do updates every couple of weeks.
Update: it’s simple (this is written to the support team)
Where is the promised bug fixes (updates) to 7 ? All reviewers complain it crashes.Support promised updates, but nothing has changed.
My problem? I pay over $300 a year and keep using an old app interface because I’m afraid to install the new 7 app. There is no going backwards once you upgrade.
Support is going to say, we cannot determine your problem.
Support-this is the question-“where is the app update promised to users 2 months ago?”
It doesn’t take 2 months to make updates… I have some other “free” apps they do updates every couple of weeks.
Update: it’s simple (this is written to the support team)
Where is the promised bug fixes (updates) to 7 ? All reviewers complain it crashes.Support promised updates, but nothing has changed.
My problem? I pay over $300 a year and keep using an old app interface because I’m afraid to install the new 7 app. There is no going backwards once you upgrade.
Support is going to say, we cannot determine your problem.
Support-this is the question-“where is the app update promised to users 2 months ago?”
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Terrible Integration and Set Up
I chose Abode over other systems due to the HomeKit capability and have wasted $1000+ on various sensors. Their app always crashes, and it is almost impossible to add new sensors or pieces of equipment. The customer service team hides behind emails and won’t provide real solutions beyond copying and pasting a canned response. One time, I was even copied into another customer’s correspondence. Run away!
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7.0 crashes when opening any camera
Updated Review. App cannot be used now 7.0 crashed app with no error code. Video doorbell was a disaster - I through it in the trash.
sadly after company was sold, it has gone down hill...
sadly after company was sold, it has gone down hill...
Nothing pairs
All of the devices I purchased are now useless since no sensors will pair. Really bad support too.
And still no updates
Other reviewer with problems was promised a bug fix update 2 months ago-I keep waiting to update but don’t until they fix the problems (at least I know how to manipulate the old app).
It doesn’t take 2 months to make updates… I have some other “free” apps they do updates every couple of weeks.
It doesn’t take 2 months to make updates… I have some other “free” apps they do updates every couple of weeks.
