Spammy
So here are my complaints, the website is 100% about selling more products, even to customers who already purchased the product. Go there to find articles for support? You’ll be greeted with some spammy 10% off garbage.
The app? I thought I paid for a subscription when I purchased the alarm. Yet there are massive in app advertisements in the app, that you have to pay to hide…
Would I purchase the alarm again? So far the answer is a definite no, not unless the customer experience improves.
The app? I thought I paid for a subscription when I purchased the alarm. Yet there are massive in app advertisements in the app, that you have to pay to hide…
Would I purchase the alarm again? So far the answer is a definite no, not unless the customer experience improves.
Show more
False Advertising!
All those wonderful features come at a price! EVERY month you have to pay more $! You can’t Self Monitor, you can’t review logs, you won’t even know what caused the alert unless you pay, pay, pay! And they recently “upgraded” the app to fill your Dashboard with unwanted Ads, unless you pay extra to get rid of them. What a money grubbing farce!
Show more
Works Ok
Disappointed in how some videos take very long to play a clip. I doubt it’s a connection issue but I can’t validate that since the app doesn’t communicate signal strength for connected devices.
Overlay Blocks Recorded Video
Recording contour to have an Overlay that blocks important video recorded during the event. Please fix this!
Beware: the AI support chat is really useless
The app has always been buggy. But now the app support chat defaults to AI. And the AI is really useless in that it wastes your time. Demand a human immediately.
Like the little girl
Abode is much like a little girl in the poem.
There was a little girl who had a little curl right in the middle of her forehead.
And when she was good, she was very, very good, but when she was bad, she was horrid.
Abode is very, very good when it is working. But battery packs often have activity problems. Hubs connectivity goes out. Difficult to tell if it is our modem or Abode modem. Going to reset can be a real problem.
There was a little girl who had a little curl right in the middle of her forehead.
And when she was good, she was very, very good, but when she was bad, she was horrid.
Abode is very, very good when it is working. But battery packs often have activity problems. Hubs connectivity goes out. Difficult to tell if it is our modem or Abode modem. Going to reset can be a real problem.
Show more
Buggy
Anytime I try to open my camera on my Apple TV, the app crashes. Unable to watch for extended periods on my phone even. Would be nice if this were fixed.
Alarm and app.
Very good alarm and app. Battery and cellular backup in case of power or internet outages. Monitored alarm system. Has worked flawlessly for over 3.5 years. Monitoring company rings immediately if there is an issue. I replace my device/ sensor batteries yearly, and don’t wait for them to run out.
Geofence broken
We've been using this system since it first came out and it's worked well until now. Geofencing has been broken for nearly a month and the only way I got confirmation that it is known is by reading the app reviews. No notice from the company? I would have just manually armed had I known it wasn't working until a fix. They should have updated existing customers.
Show more
Sketchy since the start
Thought this would be an upgrade over the generic adt or whatever but it’s more of a hassle and now that geofencing doesn’t work, it’s useless. Spent way too much on the gadgets and subscription for it to be this mid. I would recommend everyone to go elsewhere for a home security system
Flakey service, flakier support
Be careful if you rely on geofencing to auto-arm your system. It’s a known issue that doesn’t work reliably, but Abode hasn’t notified customers and their status page still shows everything as operational. That means people may be leaving home thinking their system armed automatically when it didn’t. Bugs happen, but the lack of communication about a security feature is concerning.
Show more
Geofence died
Geofence is broken as of late May 2026. Also, adding new account from iOS sings you out (also broken). I have subscription.
Dev team, please fix it.
Dev team, please fix it.
Amazing app and system for HomeKit
Hats off to Abode! Get system and integration with HomeKit.
Geofence stopped working.
Alarm stopped arming and disarming when leaving/arriving home. This started about a week ago.
Best product for home security
I got it in 2021 and it was the best purchase I bought. I did have one camera go down out of the two pack, but would definitely buy more.
Giving up
We are moving to another brand. The app shows ads that are misleading and fraudulent, showing what looks like a button that says “click here to continue” or “you have a virus.” Not sure what happened to this company, but things have gone downhill. I do not trust them enough to put an internet connected camera in my house.
Show more
Pretty terrible
So many bugs. Poor UX. Poor communication from vendor. I do NOT recommend. They even say “native” support with HomeKit, yet only my hub works with Home and everything else fails. I’ll be surprised if this company is around in three years— it’s that bad.
Video doesn’t replay
I have tried everything to get the video to play on my phone after being recorded but it won’t. I even got a new phone but still will not playback a recording. There is also a few minute delay on being notified of when there is movement near your home. Clear picture but camera is stagnant so you have to angle it to see what you most want to see.
Show more
Cameras fail often and customer support is poor
Cameras fail to make and maintain connection to WiFi. Repeated discussions with support staff did not resolve issues. I moved to Blink.
App won’t load
App has suddenly stopped loading. It just spins when I try to open it. I’ve done all the usual troubleshooting including delete and reinstall which fixed it for a few hours. But now it’s back to hanging which means I’m paying a monthly subscription for a broken app and a product that I can’t access. And yes. My phone and app both have the latest updates.
Show more
