Worst experience
I have recently visited the Guwahati branch. The quality of the food, service and ambience has gone drastically down. The manager doesn’t seem to care even after complaining that the main course was finished and the refill was not done. Waited for the mutton curry for almost 30 mins. And they didn’t serve me the pasta even after waiting for 1 hour. Please change the staff especially the manager. I regret spending every bit of my money which would have been worth it in some other place
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Very Bad Experience at AB MGF Mall
Absolute Barbecue has fallen shockingly low. A very starter starts with a very bad taste — and sadly, that pretty much sums up the entire experience. What used to be a place we genuinely loved has now turned into a textbook example of how consistency dies when customers are taken for granted.
It seems our multiple visits and continuous 5-star ratings have only incentivised them to become complacent. Despite repeated and clear requests, they couldn’t even come close to delivering the original ABs taste that existed barely a year ago. The flavours were dull, marinades lifeless, and the starters felt rushed, reheated, and careless.
This wasn’t just a bad day — it felt like a complete disregard for loyal customers. The quality drop is so steep that it’s almost insulting. When feedback was shared on the spot, the response was casual, indifferent, and utterly unapologetic.
At this point, it’s painfully obvious that Pirates of Grill has no match — not just in taste, but in consistency, respect for customers, and overall dining experience.
ABs was once a benchmark. Today, it’s a cautionary tale of how quickly a brand can destroy its own reputation by assuming customer loyalty is guaranteed. This visit was nothing short of deeply disappointing and frustrating — and sadly, our last.
It seems our multiple visits and continuous 5-star ratings have only incentivised them to become complacent. Despite repeated and clear requests, they couldn’t even come close to delivering the original ABs taste that existed barely a year ago. The flavours were dull, marinades lifeless, and the starters felt rushed, reheated, and careless.
This wasn’t just a bad day — it felt like a complete disregard for loyal customers. The quality drop is so steep that it’s almost insulting. When feedback was shared on the spot, the response was casual, indifferent, and utterly unapologetic.
At this point, it’s painfully obvious that Pirates of Grill has no match — not just in taste, but in consistency, respect for customers, and overall dining experience.
ABs was once a benchmark. Today, it’s a cautionary tale of how quickly a brand can destroy its own reputation by assuming customer loyalty is guaranteed. This visit was nothing short of deeply disappointing and frustrating — and sadly, our last.
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Worst Vanasthalipuram branch
Team,
I have visited several AB’s outlets across India and have always chosen your restaurant primarily because of the hospitality and service standards. Unfortunately, my recent experience with Vanasthalipuram on 4th Dec dinner was one of the worst and has completely shaken the trust I had in the AB’s brand.
The overall service, staff behaviour, and even the basic hygiene of the bowls and plates were extremely poor. The food counters were not replenished on time, and we had to search for clean plates. Many guests around us were also commenting that because we had opted for a lower-priced menu, the staff appeared unwilling to serve properly.
The behaviour of your staff members was especially disappointing:
Ms. Roja, the waitress, was extremely disrespectful. She threw the food onto the BBQ and walked away as if she was doing us a favour. When we politely pointed out her behaviour, she went to her superior and shockingly referred to me with an abusive word, which I overheard.
The manager was equally unprofessional. He ignored our instructions multiple times. Even when I went to the kitchen and requested him directly to repeat an order, he brushed it aside saying he would come later. Instead, he instructed other staff that the dish “cannot be prepared.”
At the dessert counter, the staff member initially said vanilla ice cream was finished, but when I insisted, she suddenly brought it from the inventory. This made the intentions of the management very unclear.
Overall, I paid ₹8,000, and the experience was absolutely not worth it. This level of disrespect and poor service is unacceptable, especially from a brand known for hospitality.
Since we visited as a family of 10 members and paid a total of ₹8,000, I request you to review this incident and confirm whether a refund or suitable compensation can be provided for the extremely unacceptable experience we faced.
I have visited several AB’s outlets across India and have always chosen your restaurant primarily because of the hospitality and service standards. Unfortunately, my recent experience with Vanasthalipuram on 4th Dec dinner was one of the worst and has completely shaken the trust I had in the AB’s brand.
The overall service, staff behaviour, and even the basic hygiene of the bowls and plates were extremely poor. The food counters were not replenished on time, and we had to search for clean plates. Many guests around us were also commenting that because we had opted for a lower-priced menu, the staff appeared unwilling to serve properly.
The behaviour of your staff members was especially disappointing:
Ms. Roja, the waitress, was extremely disrespectful. She threw the food onto the BBQ and walked away as if she was doing us a favour. When we politely pointed out her behaviour, she went to her superior and shockingly referred to me with an abusive word, which I overheard.
The manager was equally unprofessional. He ignored our instructions multiple times. Even when I went to the kitchen and requested him directly to repeat an order, he brushed it aside saying he would come later. Instead, he instructed other staff that the dish “cannot be prepared.”
At the dessert counter, the staff member initially said vanilla ice cream was finished, but when I insisted, she suddenly brought it from the inventory. This made the intentions of the management very unclear.
Overall, I paid ₹8,000, and the experience was absolutely not worth it. This level of disrespect and poor service is unacceptable, especially from a brand known for hospitality.
Since we visited as a family of 10 members and paid a total of ₹8,000, I request you to review this incident and confirm whether a refund or suitable compensation can be provided for the extremely unacceptable experience we faced.
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Worst outlet whitefield
I had a very disappointing experience at the Whitefield ABS outlet. I don’t understand why there is such a difference in staff behavior between outlets, especially when prices and menu items are the same.
The staff here were unapproachable and did not engage with customers properly. This is my second visit — I noticed similar behavior during my first visit in 2023 and was hoping things had improved, but unfortunately, nothing has changed.
All customers pay the same price, yet the treatment feels as if they’re serving food for free. The poor attitude of the staff completely spoiled the mood, and trying to compensate later with mocktails doesn’t fix the experience.
Overall, it was the worst experience, and the management really needs to address this issue seriously.
The staff here were unapproachable and did not engage with customers properly. This is my second visit — I noticed similar behavior during my first visit in 2023 and was hoping things had improved, but unfortunately, nothing has changed.
All customers pay the same price, yet the treatment feels as if they’re serving food for free. The poor attitude of the staff completely spoiled the mood, and trying to compensate later with mocktails doesn’t fix the experience.
Overall, it was the worst experience, and the management really needs to address this issue seriously.
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Worst
I rarely write scathing reviews, but Absolute Barbeque earned every bit of this one-star disaster. From the moment we walked in, it felt like we were more of a burden than customers. The staff looked completely uninterested in serving, let alone being polite. We were left waiting at our table for ages before anyone bothered to acknowledge us.
Now, the food — if you can even call it that — was hands down some of the worst I’ve ever had at a buffet. The so-called “live grill” was a joke. Half the skewers were either overcooked into charcoal or undercooked to the point of being unsafe. Nothing had flavor — just bland, greasy, lukewarm bites that felt like leftovers from yesterday’s disaster.
The main course section was no better. Sloppy, tasteless curries, soggy breads, and cold rice. Even the desserts were a mess — dry cakes and watery custards that looked like they’d been sitting out for hours. Honestly, the only thing that was “hot” here was my growing frustration.
To top it off, the staff were indifferent when we raised concerns. No apologies, no attempt to make things right. Just blank stares and shrugs. For the price they charge, this kind of service and food quality is unacceptable.
Now, the food — if you can even call it that — was hands down some of the worst I’ve ever had at a buffet. The so-called “live grill” was a joke. Half the skewers were either overcooked into charcoal or undercooked to the point of being unsafe. Nothing had flavor — just bland, greasy, lukewarm bites that felt like leftovers from yesterday’s disaster.
The main course section was no better. Sloppy, tasteless curries, soggy breads, and cold rice. Even the desserts were a mess — dry cakes and watery custards that looked like they’d been sitting out for hours. Honestly, the only thing that was “hot” here was my growing frustration.
To top it off, the staff were indifferent when we raised concerns. No apologies, no attempt to make things right. Just blank stares and shrugs. For the price they charge, this kind of service and food quality is unacceptable.
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Very bad experience
No any service provided firstly they allowed me to check in then no service no proper food service trying to call the person no one is giving attention very bad experience and today was my birthday and this place ruined my birthday sorry say but please check before going
Absolutely amazing experience at Absolute Barbecue!
I loved everything — from the mouthwatering taste of the food to the top-notch hospitality. The variety of dishes, especially the live grill starters, was exceptional and full of flavor. The staff was extremely courteous, attentive, and made sure we were comfortable throughout. The ambiance was lively and perfect for a great dining experience. This place is a must-visit for food lovers. Highly recommended!
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Worst experience
I visited AB’s last Sunday and had a disappointing experience, particularly with the cold and unpleasant-smelling honey chicken. I shared my feedback, and shortly after, I received a call from a gentleman named Dev who apologized and assured me that my next visit would be much better.
However, I visited again today (Sunday, June 8, 2025), and unfortunately, the experience was even more frustrating. From the moment I entered, I had to repeatedly request water and starters, and was made to feel as if I were an unwelcome guest. I stood waiting several times, and the service was far from what one would expect — especially after a prior complaint.
Despite having spoken to Dev just yesterday and making a reservation through the app, he was completely indifferent when I tried to reach out during my visit. His promises clearly lacked sincerity and follow-through.
Overall, this was a waste of money, and I cannot recommend AB’s based on the service I received.
However, I visited again today (Sunday, June 8, 2025), and unfortunately, the experience was even more frustrating. From the moment I entered, I had to repeatedly request water and starters, and was made to feel as if I were an unwelcome guest. I stood waiting several times, and the service was far from what one would expect — especially after a prior complaint.
Despite having spoken to Dev just yesterday and making a reservation through the app, he was completely indifferent when I tried to reach out during my visit. His promises clearly lacked sincerity and follow-through.
Overall, this was a waste of money, and I cannot recommend AB’s based on the service I received.
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Response from developer
Dear Guest, Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your booking details at wecare@absolute-barbecue.com and we promise to get this resolved quickly.
Starter and Main Course
As I visited multiple times I observed that starter iteams are same there is not verity for starter and main course even they test for main course is not good as expected
Overall is ok
Overall is ok
A place of joy with children
We enjoying lot
Worst place for party
I have hosted my son’s first birthday and when I reached I have not provided the started as their was a delay of 30 minute and not all starter were server to my guest’s.
Coming to the main course no Roti was served in time and have to asked multiple times for the simple things.
I will not recommend anyone for the same.
Coming to the main course no Roti was served in time and have to asked multiple times for the simple things.
I will not recommend anyone for the same.
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Fraud
I went to AB on 28th Oct 2024, I was having 2 valid coupons and before booking a table I have called Viman nagar branch pune and asked them to check my coupon and they said yes you have valid coupon then after dinner they are saying sir there is some glitch so you have to purchase new coupons to do payment. I did same and filed a complaint with customer care . They said they will refund it but not received single Rs till date after multiple calls.. whole team is fraud.
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Very disappointed the way they behaved with regular customer
This review is on the Manager of Electronic City outlet who has deliberately cancelled my booking on 23 rd Oct 2024, even though I have raised the issue same moment but AB need to teach their staff how to behave with customer specifically with regular customer , I have seen the staff changes over the year in that outlet since I am visiting the outlet more than 20 times . Over few years , but the way the staff outlet manager behaved today its just can’t be expressed in words. AB plz give proper training to your staff , you are in hospitality biz, you are not donating food to customer , customers are paying what they eat. Keep your brand value , just by increasing number of outlet will not grow enough, need to maintain quality and ambience.
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Worst experience with check in
It’s worst experience with AB’s Velacherry branch check in time, waiting more then 45 mins get in even after reserved a table, they could not able to manage, it’s like worst then fish market , they are not yet all following any order or Q to allocate table, who ever running behind, they just giving the table
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Rotten food, atrocious service
When one points out on the quality of food and service at the outlet. instead of any action, the hapless customer is advised to “Visit Once Again” to get the desired experience !!!
During the CS survey, when the woes are narrated, the response is again the same, “Visit Once Again” !!!
I think they want all their experiments to be funded by the customers…
During the CS survey, when the woes are narrated, the response is again the same, “Visit Once Again” !!!
I think they want all their experiments to be funded by the customers…
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No method to track your order
Payed money for home delivery, not yet delivered after one hour . When called up manager he was saying " he thought I would come and pick up" . Later send the same in an ola auto the food luxuriously sitting in the back seat alone . The ola guy asked for delivery payment which I have already paid. Later clarified but still so much inefficient way of working
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Couple buffet box experience today
I got the order and tasted the food, I did not like it and it looks that food was cooked yesterday and today Owen it and sent it to me, grilled items were not cooked and fish, chicken pieces were not at all cooked properly, dal makani become sweet food and biryani average, I felt totally not fresh food, worst experience I had today with your food, I had a table with my colleagues was on last November time so I felt it was good food and now I wanted to order and have same taste but no idea what was wrong, I throw almost 80%food, better to serve with nice quality and fresh food,and get unlimited customers, but not this way thank you 🙏
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Call centre agent not trained well
Hi have made a booking through the app and then after wanted to reschedule the same booking to different location but when i called the agent to reschedule my existing booking he created a new booking… Now i missed the opportunity of booking through mobile app..
Excellent food and Service
Service and food quality is awesome here. Must visit this place.
Prakash and Rajan thanks for quality service
Prakash and Rajan thanks for quality service
Proceed with caution
The staff needs to be trained a lot around payment options. The fact that these guys didn’t know what change has happened after Swiggy took over Dineout and started checking customer’s knowledge was not just laughable but highly disappointing. Wasted more than half an hour until finally after several rounds of arguments they finally reluctantly agreed to settle. Food was good, culinary staff courteous.
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Response from developer
Hi, we are sorry that you faced an issue. Thank you for providing your valuable feedback. Please reach out to us at contact@absolute-barbecue.com, if you have other suggestions.