Mrs Williams
I’m extremely disappointed with this company. After speaking to a customer service representative and questioning the information I was given, I was completely ignored — no follow-up, no resolution, just silence.
I am now being charged cancellation fees for services I never even had or used. There is no proper way to manage or update anything through the app, and communication from their side has been non-existent. How a company of this size allows such poor service is beyond me.
The whole experience has left me feeling bullied into paying for something I never received. Trying to reach an actual person for help is impossible, leaving customers stressed and helpless.
I would prefer to cancel everything, but I’m worried even that won’t be handled properly, and I’ll continue to be charged despite my repeated efforts to resolve this.
Terrible customer service, zero accountability, and a complete lack of support. Avoid at all costs.
I am now being charged cancellation fees for services I never even had or used. There is no proper way to manage or update anything through the app, and communication from their side has been non-existent. How a company of this size allows such poor service is beyond me.
The whole experience has left me feeling bullied into paying for something I never received. Trying to reach an actual person for help is impossible, leaving customers stressed and helpless.
I would prefer to cancel everything, but I’m worried even that won’t be handled properly, and I’ll continue to be charged despite my repeated efforts to resolve this.
Terrible customer service, zero accountability, and a complete lack of support. Avoid at all costs.
Show more
Great concept but...
I think the concept is great & I like the UI but have encountered many bugs while trying to use. Would be 5 stars otherwise
Overpriced scammers
We got overcharged by hundreds of pounds and they claim that’s how much energy we used but it’s a blatant lie. their ‘management fee’ is ridiculous and not disclosed when joining. would highly recommend to avoid this and just do gas and electricity directly with other companies!!
Don’t waste your money on this app
Lack of communication to users. We started our policy on 21 February till April 1 there is no confirmation of account. Now suddenly on April 1 we got mail to pay bills from Feb-march which we have paid by ourselves.
Terrible experince
They demand a total of 489 pounds from me and my wife every month. We pay our electricity, water and gas bills ourselves, it does not exceed 200 pounds. I wanted to cancel this application, they imposed a cancellation penalty of 400 pounds. I hated it, I can never find anyone to talk to. I can't cancel. I say I pay my bills myself, but they still charge me with debt.
Show more