Mrs Williams
I’m extremely disappointed with this company. After speaking to a customer service representative and questioning the information I was given, I was completely ignored — no follow-up, no resolution, just silence.
I am now being charged cancellation fees for services I never even had or used. There is no proper way to manage or update anything through the app, and communication from their side has been non-existent. How a company of this size allows such poor service is beyond me.
The whole experience has left me feeling bullied into paying for something I never received. Trying to reach an actual person for help is impossible, leaving customers stressed and helpless.
I would prefer to cancel everything, but I’m worried even that won’t be handled properly, and I’ll continue to be charged despite my repeated efforts to resolve this.
Terrible customer service, zero accountability, and a complete lack of support. Avoid at all costs.
I am now being charged cancellation fees for services I never even had or used. There is no proper way to manage or update anything through the app, and communication from their side has been non-existent. How a company of this size allows such poor service is beyond me.
The whole experience has left me feeling bullied into paying for something I never received. Trying to reach an actual person for help is impossible, leaving customers stressed and helpless.
I would prefer to cancel everything, but I’m worried even that won’t be handled properly, and I’ll continue to be charged despite my repeated efforts to resolve this.
Terrible customer service, zero accountability, and a complete lack of support. Avoid at all costs.
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Great concept but...
I think the concept is great & I like the UI but have encountered many bugs while trying to use. Would be 5 stars otherwise
Overpriced scammers
We got overcharged by hundreds of pounds and they claim that’s how much energy we used but it’s a blatant lie. their ‘management fee’ is ridiculous and not disclosed when joining. would highly recommend to avoid this and just do gas and electricity directly with other companies!!
Don’t waste your money on this app
Lack of communication to users. We started our policy on 21 February till April 1 there is no confirmation of account. Now suddenly on April 1 we got mail to pay bills from Feb-march which we have paid by ourselves.
Terrible experince
They demand a total of 489 pounds from me and my wife every month. We pay our electricity, water and gas bills ourselves, it does not exceed 200 pounds. I wanted to cancel this application, they imposed a cancellation penalty of 400 pounds. I hated it, I can never find anyone to talk to. I can't cancel. I say I pay my bills myself, but they still charge me with debt.
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Eldous
Very Bad Service, they contact you everyday before setting up, after no response and change the plan by themselves, very very bad experience
Good app but glitches need fixing
The app is good for basic expense sharing. Please fix these glitches:
1. Comment on an expense cannot be longer than character space if one line. When try to add a comment longer than one line (~35 characters), the app crashes. It freezes up as soon as you exceed character space of one line. This is very irritating. Please fix.
2. The app seems to have an issue with uploading photos as attachments. I can take a photo to add an attachment but the app crashes when I try to upload a photo from photo library. Please fix.
Thanks!
1. Comment on an expense cannot be longer than character space if one line. When try to add a comment longer than one line (~35 characters), the app crashes. It freezes up as soon as you exceed character space of one line. This is very irritating. Please fix.
2. The app seems to have an issue with uploading photos as attachments. I can take a photo to add an attachment but the app crashes when I try to upload a photo from photo library. Please fix.
Thanks!
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Terrible
I never give reviews but feel the need to warn people to STAY AWAY from this app. They have not responded to any our calls or emails. They forgot to pay our suppliers for 6 months!! They also heavily over charged us and lied. Finally agreed to close our account and refund us the money we proved we were owed and now surprise surprise we cannot get hold of them!! Absolutely disgusting company with careless staff - stay away is my only suggestion. We WISH someone would have warned us!
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Can’t upload images
Can’t upload pictures from photo library.
I can upload by taking photo , but when i try to upload pics from photo library, the app is automatically closed. ( I checked the app setting. I allowed photo.)
I can upload by taking photo , but when i try to upload pics from photo library, the app is automatically closed. ( I checked the app setting. I allowed photo.)
Like the concept but…
This is the kind of app I am looking for to keep track of expenses amongst housemates. Haven’t been able to fully use as it crashes every time I want to use photos with the entries. Didn’t have an option through the app to get support for this problem
Fraud company
Totally a rubbery company
KKK
Crips
K
Very difficult to claim your money back
Awful service
awful do not use!
Doesn’t split bills evenly
This app is a great idea but it always splits bills so the same person always pays less when the bills come to an uneven split. Very Annoying.
Unable to log in - app is crashing - Apple ID Bug
Please help and ill Change my review back to 5 stars!!
I used the app for years on my iPhone XS using Apple ID login with face verification. I recently upgraded my phone to an iPhone 15 pro and when I attempted to Sign in with Apple ID the app crashes immediately. I am not able to log in with an email address bc Apple login uses some cryptic email address so I’ve been unable to access my previous “house”
I used the app for years on my iPhone XS using Apple ID login with face verification. I recently upgraded my phone to an iPhone 15 pro and when I attempted to Sign in with Apple ID the app crashes immediately. I am not able to log in with an email address bc Apple login uses some cryptic email address so I’ve been unable to access my previous “house”
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Terrible Scheme
Appealing levels of service, feel like it has been more stress than it is worth to use ACASA.
We had to constantly argue to have our meter readings taken into consideration and our bills still haven’t been updated.
Also the app won’t let my girlfriend make payments so the app keeps taking her share out of my account.
Had I properly understood acasa beforehand I would never have agreed to enter into a 1 year contract with them.
I feel as though I was misled on the phone about the service they actually provide.
We had to constantly argue to have our meter readings taken into consideration and our bills still haven’t been updated.
Also the app won’t let my girlfriend make payments so the app keeps taking her share out of my account.
Had I properly understood acasa beforehand I would never have agreed to enter into a 1 year contract with them.
I feel as though I was misled on the phone about the service they actually provide.
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Notifications
Can you please add notifications therefore when our bills are due we get the notification?
Barely Functioning App
Was testing it out and when I went to delete the cost trackers I put in, an error kept coming up.
Wouldn’t let me edit when my tenancy ends either.
Avoid at all cost!
Wouldn’t let me edit when my tenancy ends either.
Avoid at all cost!
Great way to manage bills
Great way to manage bills with your flatmate