Not a good service
The app does not update you quick enough. I put in a claim almost a week ago and I still haven’t received a response other than it needs more documentation. I provided that documentation 4 days ago so what’s going on??
Horrible investors
Watch your investment balances. I hadn’t looked in a while but in a market where stocks are booming somehow I have lost the equivalent of all the contributions I have made for the last six months. Not happy. I understand this is about the app but I don’t care
Review
My company switched to AccrueHealth two years ago and it has been 100% better. I am very happy and have had discussions with coworkers who feel the same way. Easy and so user friendly of a system.
Clear as day
So glad there is an app for this now.
FIX IT!!!
THIS APP IS HORRIBLE! LOGGING IN TAKES SOOOOO LONG TO BRING UP THE INFO… THE CIRCULAR THING JUST KEEPS SPINNING AND SPINNING … EVENTUALLY YOU GET IN AND THEN WHEN TRYING TO SEE ACTIVITY AND IT NEVER POPULATES … JUST KEEPS SPINNING. I AM DIZZY AND FRUSTRATED… FIX IT!!!!
Poor design, full of errors
There should be some advantage to an app over a website right? Well this is one of those apps that feels so poorly designed and so basic that it doesn’t need to exist. Functionalities are limited compared to the website and many times the app will become frozen or close due to a bug. It’s confusing why this app feels so half-baked. It really could have so much better functionality and support. No notice of indefinite system maintenance, no easy way to contact support, no FAQs or help desk, just redirections to your insurance for questions or concerns.
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App Improvement Needed
Dear Sir/Madam
The app good and is improving; however would you please come up with performance chart on the stock that I invested in.
Thanks, Kam
The app good and is improving; however would you please come up with performance chart on the stock that I invested in.
Thanks, Kam
Submitted over and over again
I keep responding to receipt/documentation request and it apparently never goes through. I’ve attached pdf and jpg images but I keep getting messages that you need documentation. [mad]
Thief
You do not have the right to keep my money.
Thief
Thief
Horrible customer service
I’m sorry if you accidentally lock yourself out of your account and need help resetting. I spent 3-1/2 hours trying to contact customer service. My call was continuously terminated. When I finally was able to speak to someone, I tried to make them aware of the phone issue but I was disregarded. I called from 3 different phone numbers, so the problem was obviously on their end, and they don’t care. Very unpleasant experience.
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Terrible
How do I order a card I never recieved? Not enough selections to choose from that pertain to why I was denied and customer service is awful. Everyone I talk to gives me a different answer.
Unstable
Crashes every time on loading. Unknown Error occurred.
Needs work
Doesn’t allow you to activate Face ID in the app settings
As Bad As You Can Get
It is easy to use but the information is not up to date with the website. I wish BCBS were using another service rather than AccrueHealth.
FSA’s are great, Accrue Health is not
App functions pretty well, easy enough to add receipts, but they continually harass you with messages even after you’ve added receipts saying you still need to do it. You have to call & have someone at the office manually accept the receipts. Even after the girl said our daycare payments from our DCFSA would be considered recurring & not need verification each time they still send the messages wanting the receipts each time. I love having an FSA, just shouldn’t have to jump through so many hoops for something that should be so easy.
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Aggregators
When can we expect your site to integrate with mint.com?
Response from developer
Thank you for your feedback. We will look into this.
Mostly great. Some serious notification flaws
Overall the app is great.
However, if they need any more documentation from you, there is no way of you being notified or knowing what it is.
You have to go on the website and into the details. That is ridiculous. They should send you an immeasurable notification and it should be clearly viewable on the app and the details of what is needed to be provided.
However, if they need any more documentation from you, there is no way of you being notified or knowing what it is.
You have to go on the website and into the details. That is ridiculous. They should send you an immeasurable notification and it should be clearly viewable on the app and the details of what is needed to be provided.
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Submitting claim documentation using iPhone
Recently submitted claim for reimbursement. Provided photo of the invoice, EOB, and front/rear of processed check. Received reply text that format has to be jpeg or pdf but the app only allows uploading or taking a photo. I am use a iPhone XR so I have no ideas how to upload the requested file type when the app itself limits my choices to a providing a photo which will not be acceptable.
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Response from developer
Thank you very much for your feedback. We are looking into this now.
