Satisfied
Satisfactory service.
Great service
Great service
Delay in transfers and no customer service
.
Excellent rates
Fast and quick payment
Worst money transfer that I’ve known in all my years sending money abroad to my wife ( fiancé)
One star for very nice customer service agent for cancelling my transfer and getting my money back in my account within 2-3 days. Will never use you again, mainly for your lying, stating that my money was in my wife’s bank when it wasn’t.
Great quality app
This is a legit platform two reasons:
1. Easy front end experience combined with solid customer support.
2. Always a balanced rate and no transaction fees for me.
Had no issue with them and I have been using it for 2 years now. Good you guys.
1. Easy front end experience combined with solid customer support.
2. Always a balanced rate and no transaction fees for me.
Had no issue with them and I have been using it for 2 years now. Good you guys.
Customer service
Ace customer service is useless never chat never answer call yesterday i waited 3hrs phoned them and live chat but didn’t answer call and accept chat after 3hrs.
SAY NO TO ACE
They are scam hold money for no reason and cancelled the transaction after few days and unprofessional agents.
“ DON’T USE THIS APP “better to go on TAP TAP
“ DON’T USE THIS APP “better to go on TAP TAP
Scam
Took my money $50 did not give it back, made me wait 2 days and then I tried to cancel the transaction and they said that cancelation is not an option,
Thanks
The rate is good there is no delay
5 Stars
Amazing ⭐️⭐️⭐️⭐️⭐️
Very slow service
If you urgently need to send money, give yourself a favour by not using this app. This won’t process your transaction and staff will email you saying you cannot cancel your transaction as they already processed BUT DID NOT ACTUALLY DO ANYTHING. I received my refund after one week.
Ejaz Hussain
Money sent successfully
Mr izab Ahmed
So far so good
Constant delays
Not recommended urgent transfers as some transaction take hours to go through
Money quick
Very good service quick and easy thanks
Asking so much for verfication
Asked for a pay stub, proof of income and bank statement. I provided all the required documents still didn’t verify my account and hold my money for 2 days. Customer support isn’t helpful at all, asking for the same document again and again without clarifying properly. Didn’t had any trouble before but suddenly frustrated the customer for asking so many documents. Provided document and still cant verify
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Transfer
Hard to do these days
Sami
I don’t know what the problem with this apps I make a payment more than 30 times when I make a transaction but they send to compliance review after the review they cenacle the transaction so many times don’t use the apps we have tap tap and remitly better than this the best way don’t use it
Not Recommended
Very disappointing experience. It has been 5 days since my payment was marked as “processed” but the money still hasn’t reached my account. Support keeps saying there is a delay because of Eid holidays. After waiting 3 more days, I asked them to cancel the transaction, but they refused and said the payment had already been sent from their side and the issue was at the receiver end.
To test this, today I sent money to the same account using another app through TapTap Send, and the payment arrived within 30 minutes. This clearly shows there is no issue with the bank account or receiver side — the problem is with this app.
My money is still stuck, and customer support is not helping properly. In an emergency situation, this kind of delay can create serious problems. I would not recommend this app until they improve their payment system and support service.
To test this, today I sent money to the same account using another app through TapTap Send, and the payment arrived within 30 minutes. This clearly shows there is no issue with the bank account or receiver side — the problem is with this app.
My money is still stuck, and customer support is not helping properly. In an emergency situation, this kind of delay can create serious problems. I would not recommend this app until they improve their payment system and support service.
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