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ACN Virtual Care

ACN Virtual Care

by PROVIDENCE HEALTH & SERVICES - WASHINGTON

295 ratings
66 reviews
💪 Health & Fitness
🏥 Medical
Free

Details

Released
March 18, 2014
Updated
September 11, 2026

Features

Developer

PROVIDENCE HEALTH & SERVICES - WASHINGTON
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ACN Virtual Care screenshot #1 for iPhone
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About

Connect with board-certified healthcare providers for national telemedicine coverage. Optionally share your Apple Health data for more accurate diagnoses during video visits.

✓National telemedicine coverage
✓Connect with board-certified providers
✓Optional Apple Health data sharing
✓Accurate diagnosis support
✓Secure video visits
Show original description

What users say about ACN Virtual Care

Reviews of ACN Virtual Care are mostly positive: the Medical app is rated 4.8/5 from 295 App Store ratings. What users like most: quick and fast service with minimal wait times, cost-effective alternative to urgent care visits. Top complaints: long wait times during peak hours, limited geographic availability, especially in rural areas. Summarized from real user reviews.

Positive things

  • 🚀Quick and fast service with minimal wait times
  • 💰Cost-effective alternative to urgent care visits
  • 🏠Convenient access from home without travel
  • 👍User-friendly and intuitive app interface
  • 👨‍⚕️Knowledgeable and caring healthcare providers
  • 📋Providers have access to patient medical history
  • 💊Prescriptions sent directly to pharmacy
  • ⏰Available outside regular business hours
  • 📱Works seamlessly via video chat on mobile devices
  • ✅Effective for common ailments like UTIs and colds

Negative things

  • ⏳Long wait times during peak hours
  • 🌍Limited geographic availability, especially in rural areas
  • ❌No providers available in certain states/regions
  • 📞Difficult to reach customer support
  • 😤Some providers dismissive or unhelpful with symptoms
  • 🔄Technical issues during registration and app usage
  • 💳Unexpected charges without proper follow-up
  • ⚠️Not suitable for serious medical conditions
  • 🚫Inconsistent service availability on weekends
  • 📊Cannot measure vital signs like temperature remotely
See all reviews

What's New in ACN Virtual Care

12.24.000

September 11, 2026

Performance enhancements to increase reliability and speed

User reviews

Most RecentHighest RatedLowest Rated

Simple

Simple set up, cost efficient and quick care!
DDuvdrubstjf

Easy!

Understood what I needed and sent it over. Some much less painful then this UTI
ASApe Sht

Patient

2 hour wait, when I was supposed to be next patient. Very frustrating.
TTr56567

Not available.

This has become the only virtual visit option allowed for Providence Health in Oregon, but there are no providers in Oregon. Make it make sense.
Rraygracy

Service not available

We live rurally in Oregon and wanted to use a virtual visit to avoid the long drive to an urgent care clinic. It’s Sunday so maybe that has an affect on it? The Providence app for virtual appointments said that we needed to download another app, directed us to a national providence virtual app which told us that there was no service in our state yet, but check back because there ever expanding 🙄. When you finally find a virtual appointment phone number, it says that they are too busy to answer the phone and hangs up….what service?
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CFcountz farm
See 61 more reviews

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User experience

🐞

Reported Bugs

6 issues

App crashes during registration when adding insurance information

Bug

Connection failures between app and nurse practitioners

Bug

Site updates causing loss of active sessions

Bug

Unable to retrieve prescriptions sent to pharmacy

Bug

Registration page freezes and prevents account completion

Bug

Difficulty logging back into sessions after disconnection

Bug
✨

Requested Features

5 requests

Callback system instead of waiting in app queue

Feature

Better contact information for post-visit follow-up

Feature

Expanded geographic coverage and provider availability

Feature

Ability to measure and record vital signs remotely

Feature

Improved customer support accessibility

Feature

FAQ

What is ACN Virtual Care?

ACN Virtual Care provides national telemedicine coverage, allowing users to connect with board-certified healthcare providers remotely. It facilitates virtual consultations for various medical needs.

How does sharing Apple Health data work?

If you are an Apple Health user, you have the option to share your health information, such as heart rate and weight, with your provider during a video visit. This sharing is optional but can assist providers in making a more accurate diagnosis.

Is there a cost to use ACN Virtual Care?

Based on the provided information, the app is free to use. There are no mentions of subscription fees or in-app purchases for accessing the core telemedicine services.

Who can I connect with using this app?

You can connect with board-certified providers who are located in your area. The service aims to offer local expertise through a national telemedicine platform.