Praise
Very easy to use and informative.
No classes
What’s the point in paying for a membership if I can’t get on any classes unless I set my alarm for 5.55am so I can book for 7 days ahead along with the scores of people who are doing exactly the same. Simple remedy put more classes on and for all the people who book everything under the sun just to cancel what they do t fancy doing on the day charge a £2 cancellation fee if it’s within 24 hours
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Blackpool Palatine sports Centre
The staff at palatine sports Centre are very friendly and go out of their way to give you the best advice possible. For example. I advised that I was a frontline worker and they asked for my ID which I handed over. They applied a discount to my account which was nice. Staff at poolside are always happy to help and give any additional information needed about pool times and which pools to use as they change day to day. Over all brilliant service well done to all.
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Won’t let me join
After many attempts it won’t let me create a membership. Will have to do it at the centre
Improvements to use of app
Active Blackpool facilities and staff 5 stars - Palatine particularly helpful. Couple of improvements to use of app - (1) currently need to call reception to double check lane swimming availability as although times are noted, sometimes all lanes are taken by a club (eg the app doesn’t note that all 4 lanes noted as open are not available Weds 6.45-7.45am due to a weekly club booking); (2) availability of track not available on app so it means another call in case they have a club booking. Would be great if info like this is included in the app.
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